Program Assistant - Women, Infants, and Children (WIC)

About the role

The WIC Program Assistant works as part of a front-desk team in a very busy office.

Responsibilities

• Follows all protocols and regulations for processing applicants/participants for (re)certification, including:
  • Verifying identity, income, residency, and participant category
  • Educating participants on their rights and responsibilities, authorized signatures and shoppers, WIC foods, and using benefits at authorized vendors
  • Referring participants to MassHealth, SNAP, TAFDC, and other health and human service programs
  • Providing notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits
• Oversees benefit issuance for prescribed food prescription, including:
  • Re(issuing) food/formula prescription benefits
  • Capturing participant authorized signatures for benefit issuance
  • Maintaining security of WIC cards
• Performs routine office duties, including answering telephones, scheduling appointments, data entry, and managing client flow
• Attends bi-weekly staff meetings and other trainings, conferences, and workshops as appropriate
• Performs other duties as needed, including quality assurance activities

Requirements

• High school diploma or G.E.D. and one year of general office experience; experience in a health care or community facility preferred
• Proficient computer skills
• Well-organized, systematic approach to work
• Good communication and interpersonal skills
• Sensitivity to the needs of the client population
• Available to work at least one Saturday a month
• Bilingual (Spanish and English) preferred
• Must have a suitable CORI & SORI completed within the first 30 days of employment

Schedule

This role operates with a hybrid model, requiring a minimum of 2 days in-office per week with opportunities for some remote hours.

Physical Demands

• Regularly required to sit, walk, and stand
• Regularly uses hands repetitively to handle or operate standard office equipment
• Occasionally required to kneel, crouch, or crawl
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Work Environment

This job operates in a professional office environment with standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.

Travel

• Travel between program sites is required
• Occasional travel off-site to trainings and meetings is also required