Program Assistant, Stage 1 Child Care Program

Benefits

• Medical, dental, and vision benefits
• Generous retirement contributions
• Paid vacation, sick, and holidays
• Employer-paid life, accident, and long-term disability insurance
• Flexible spending accounts
• Employee assistance program (EAP)

Primary Duties

• Maintain parent and childcare provider data
• Generate reports as needed
• Provide customer service assistance

Requirements

• High School diploma or equivalent
• Minimum two years of previous experience in office administration or related fields
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Strong Customer Service skills
• Ability to work effectively with people from diverse economic and ethnic backgrounds
• High level of oral and written communication skills
• Proficiency in Windows-based programs and data entry experience
• Competency with written and spoken English
• Basic math competency
• Familiarity with basic office equipment

Additional Requirements

• Enter and update family data in the agency database
• Review client eligibility
• Assist with phone coverage and walk-ins
• Print, log, and respond to child care requests within the required contractual timelines
• Assist Specialists during enrollments and assessments
• Assist Specialists with referrals by assessing and compiling client information in files
• Attend outside meetings that educate clients on Pathway’s services
• Participate responsibly in department and Agency staff meetings

Compensation Package

• 10 sick days per year
• 10 vacation days per year for the first 2 years of service
• 11 holidays
• 1 floating holiday
• Medical, Dental, and Vision plans through Kaiser HMO, Blue Shield HMO, or UnitedHealthcare HMO/PPO
• 403b Retirement Contributions: 3% of salary contribution by Pathways for all employees (whether you contribute or not), 50% match by Pathways on employee contributions up to 3% of salary
• Life Insurance - paid by Pathways for all employees
• Accident Insurance - paid by Pathways for all employees
• Long Term Disability Insurance - paid by Pathways for all employees
• Flexible Spending Accounts (pre-tax accounts) available to all employees
• Dependent Care Account
• Commuter Expenses
• Employee Assistance Program (EAP) - paid by Pathways
• Counseling Services
• Child and Elder Care Referrals
• Financial and Legal Advice
• Balancing Work and Life Issues
• Adoption Assistance Program
• Voluntary Options: Additional life insurance, additional accident insurance

Diversity, Equity, and Inclusion

We are passionate about building and sustaining an inclusive and equitable working and learning environment for all staff.