Program Analyst-Revenue Ops & Syst

Pay

Pay Range: $68,106.00 - $112,374.00

About the role

This role reports to the Senior Manager, Revenue Operations and provides operational and analytical support to both the Revenue Operations and Revenue Systems Senior Managers. The Program Analyst ensures smooth daily operations, accurate reporting, documentation, metrics tracking, and project coordination. The role also provides support to the AVP, Payment Systems and Statistical Reporting for enterprise‑level reporting, policy documentation, projects and strategic support.

Responsibilities

• Provides administrative and operational support primarily to the Sr Manager, Revenue Operations and secondarily to the Senior Manager, Revenue Systems.
• Prepares reports, metrics, and performance dashboards to monitor system uptime, operational efficiency, and SLA compliance.
• Tracks project progress and supports capital project documentation, including coordinating with staff and contractors as needed.
• Maintains accurate records of operational activities, staff assignments, SOP updates, and process documentation.
• Supports vendor and contract tracking, including compiling data on performance, SLA adherence, and invoicing.
• Assists with policy documentation, procedure updates, and process compliance tracking.
• Coordinates communication and liaison between teams to facilitate smooth operations and project implementation.
• Provides administrative support to the AVP for enterprise‑level reporting, policy documentation, and program initiatives.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university in Finance, Business Administration, Operations Management, or a related field.
• Four (4) years professional experience in administrative, program analysis, or operational support.
• Experience with public transportation operations preferred.
• Valid Texas driver’s license to operate DART non‑revenue vehicles.
• Pass a physical (medical) examination that includes a drug screen.
• Strong proficiency in PC software applications such as Windows, Microsoft Office (Word, Excel), presentation, database, and analytical tools (e.g., Tableau) or other related software applications.
• Strong written and oral communication, analytical, and problem‑solving skills.
• Attention to detail.
• Ability to prioritize tasks and manage workload across multiple projects.
• Ability to work collaboratively across multiple teams and stakeholders.

Working Conditions

Works in an environment with minimal exposure to dust, noise, or temperature. May be moderately exposed to unpleasant conditions—including dust, noise, temperature, weather, petroleum products, and chemicals—while visiting DART’s operating facilities, provided all safety policies, procedures, and protective equipment are observed.