Program Analyst

Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. Established in 1970, we operate at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego offers integrated care, including health and social services, housing navigation, enrichment activities, and lifelong learning.

About the role

The Program Analyst serves as a critical liaison between program staff, the Business Systems & Data and IT teams, and organizational stakeholders responsible for reporting, compliance, and funding requirements. This position assesses and improves business processes related to data collection, program operations, reporting, and performance management. The Program Analyst works closely with end users to understand operational needs, translate those needs into system requirements, develop workflows and standard operating procedures, and ensure accurate and consistent data collection across programs. This role helps ensure that organizational data systems support program effectiveness, grant compliance, performance measurement, and strategic decision-making while driving continuous improvement, user adoption, and data integrity.

Responsibilities

• Business Process Improvement
  • Evaluate existing program workflows, operational practices, and data collection processes to identify opportunities for improvement.
  • Partner with program leaders and frontline staff to assess business needs and recommend solutions that improve efficiency, consistency, and data quality.
  • Document current and future-state workflows and business processes.
  • Develop and maintain standard operating procedures (SOPs), process maps, user guides, and workflow documentation.
  • Track contact and grant deliverables and due dates.
  • Assist with implementation of new programs, initiatives, and operational processes.
• Data Collection, Quality, and Reporting
  • Monitor data collection practices across programs to ensure consistency, accuracy, and completeness.
  • Identify gaps in data collection and reporting processes and develop recommendations for improvement.
  • Support data validation, quality assurance, and compliance activities.
  • Collaborate with program staff to ensure required data elements are collected and maintained appropriately.
  • Assist in developing reporting tools, dashboards, and performance metrics that support program management and organizational goals.
  • Analyze trends and provide operational insights to improve program performance and service delivery.
• Systems Administration & User Support
  • Serve as a primary point of contact between program staff and the Business Systems & Data team.
  • Gather and document business requirements for system enhancements, workflows, reports, and process improvements.
  • Participate in system implementation projects, upgrades, testing, and user acceptance activities.
  • Assist with configuration and maintenance of program databases and related systems.
  • Troubleshoot user issues and coordinate solutions with internal and external technology partners.
  • Support user adoption and ongoing utilization of organizational systems.
• Grant and Compliance Support
  • Collaborate with program leadership and grant development staff to understand grant reporting requirements and performance measures.
  • Ensure data collection processes align with contractual, regulatory, and grant requirements.
  • Assist with data validation and reporting activities related to grants, contracts, audits, and program evaluations.
  • Support development of reports, outcomes, and performance metrics used in grant applications and funder reports.
• Training and Change Management
  • Develop and deliver training materials for staff on systems, workflows, reporting requirements, and data collection practices.
  • Provide ongoing technical assistance and support to program staff.
  • Promote organizational best practices related to data management, documentation, and system utilization.
  • Support change management efforts associated with new technologies, processes, and reporting requirements.
• Other Duties
  • Participate in cross-functional projects and organizational initiatives.
  • Support continuous quality improvement activities.
  • Perform other related duties as assigned.

Requirements

• Bachelor’s Degree required.
• 3 years of relevant experience, with strong skills in data management and advanced Excel.
• Experience working with nonprofits preferred.
• Experience in database development.
• 5+ years of experience working in a data maintenance and reporting role.
• Experience reporting data and findings to a senior leadership team.
• Working knowledge of SQL.
• Experience working with grant funding and reporting, preferably with government funding requirements.

Skills

• Technical expertise regarding data models, database design development, data mining, and segmentation techniques.
• Strong knowledge of and experience with reporting packages (Power BI) and databases (SQL).
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Adept at queries, report writing, and presenting findings.
• Strong analytical and problem-solving skills with an interest in improving systems and business practices to help innovate growing data needs.
• Solid understanding of the principles of database management and business process workflow; experience with member-based software a plus.
• Ability to work both independently and collaboratively to accomplish organizational goals.
• Excellent written and oral communication skills with the ability to train both technical and non-technical users.
• Telephone etiquette, attention to detail, diplomacy & tact, professionalism, and time management.
• Advanced Microsoft Office user.
• Ability to lead small group and/or one-on-one instruction.
• Ability to regularly work independently.
• Nonprofit or human services exposure.

Physical Demands and Work Environment

• Physical Demands: While performing the duties of this job, the employee is regularly required to sit for long periods of time; stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work Environment: While performing the duties of this job, the employee is regularly exposed to normal risks of working in an office environment (e.g., risks due to heavy computer use). In addition, there are risks and exposures specific to working with vulnerable populations.

Benefits

• Comprehensive benefits package with 100% employer-paid medical & dental coverage for eligible employees.
• Paid holidays and paid time off for all employees.
• Floating holiday for all employees.
• Up to a 3% match on 403(b) retirement plans for all employees.
• Voted a best place to work in San Diego for over five years.

Pay

$30 - $35 hourly, depending on experience.