Program Analyst 2

About the role

This position supports the operation and improvement of the Unemployment Compensation Management System (UCMS) through analysis, testing, and documentation. It ensures that the system follows policy, provides accurate results, and meets the needs of staff and users.

Responsibilities

• System Analysis: Review UCMS functions to determine accuracy, reliability, and compliance.
• Issue Resolution: Investigate problems, research solutions, and document fixes or updates.
• Testing Support: Evaluate system changes to confirm that new features and bug fixes work as intended.
• Document Updates: Create and revise task documents, correspondence specifications, and process guides.
• User Collaboration: Shadow staff to identify training needs and opportunities for system improvements.
• Data Review: Assess business rules, reports, and account activities to support program decisions.

Qualifications

• One year as a Program Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of analytical experience, one of which includes professional experience in program evaluation and the development of program recommendations, and a bachelor's degree;
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement.
• You must be able to perform essential job functions.

Benefits

Full-time employment with work hours from 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Schedule may vary based on operational needs. You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Pay

In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Schedule

Work Schedule and Additional Information: Full-time employment. Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Schedule may vary based on operational needs. Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.