Program Administrator - Medina, OH

We need to output HTML fragment with sections: About the role? The posting includes description paragraphs. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real specific content. We have: - About the role: The first paragraph(s) describing role: "Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Administrator...". That's about the role. - Responsibilities: The bullet list of duties under "What you’ll do with “Our Training and Your Experience”" and many sentences. We'll extract as list items. - Requirements: The "What You’ll Need" list of skills and abilities. - Qualifications: Education and experience requirements: "Education: College degree, trade school or equivalent experience Minimum Experience: 4 years operations, field service or project management Diploma and/or certificate in Business Administration or related office experience Preferred Experience (but Not Required) Industry experience in 1 or more of the following: electronic security, fire alarm & life safety, building automation or IT industry". That's qualifications. - Skills: Could be overlapping with requirements; but we can separate: maybe "Skills" includes the abilities list. However we already used Requirements for skills? The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. Typically Requirements = mandatory qualifications; Qualifications = education/experience; Skills = abilities. But we can combine. However we must not create empty sections. We have content for each. Let's map: About the role: introductory paragraph(s) before "Who You Are". Actually the posting: "Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Administrator to join our amazing culture. In this role, you will assist with monitoring and coordinating operational requirements of global/strategic customer engagements for specific accounts. Assist with communicating and enforcing adherence to specific customer standards, industry best practices, code requirements and/or market regulations, so we are “our customer’s best service provider”. Always represents Convergint as a leader by driving consistency in delivery of all Convergint services across multiple locations, regions and countries. As a Program Administrator, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers." We can keep that as About the role. Who You Are: could be part of About the role or maybe Qualifications? But it's more about personal attributes; could be Skills? However we have a separate "What You’ll Need" which lists skills. So "Who You Are" could be part of About the role or maybe Qualifications? I'd include it in About the role as it's describing ideal candidate traits. Responsibilities: the big list after "What you’ll do with “Our Training and Your Experience”". We'll extract each sentence as list items. Requirements: maybe the "What You’ll Need" list (skills). But we also have "Requirements" heading maybe for mandatory requirements like education/experience? However we already have Qualifications for education/experience. Let's decide: - Requirements: the list of abilities/skills under "What You’ll Need". (makes sense) - Qualifications: Education and experience section. - Skills: maybe we could omit if duplicate; but we need to avoid empty sections. Could combine Requirements and Skills? But we need to follow instruction: use headings only when posting has real specific content for it. We have content for both Requirements and Skills? The "What You’ll Need" includes both skills and abilities; we could split: Requirements = mandatory experience/education? But we already have Qualifications for that. Hmm. Better: Use Requirements for the "What You’ll Need" list (skills). Use Qualifications for education/experience. Skip Skills section (since it would be duplicate). Or we could treat "What You’ll Need" as Skills and put Requirements as something else like "Minimum Experience"? But we have no separate. Thus we will have sections: About the role, Responsibilities, Requirements (skills), Qualifications (education/experience), Benefits, Pay. Schedule not provided, so omit. Benefits: list under "Company Benefits". We'll extract bullet list. Pay: Hourly Rate: "$26.00 $33.00/HR USD". We'll include as

maybe. We must not include boilerplate like EEO, privacy notice, etc. Remove lines about privacy notice, equal opportunity, etc. Also remove "For information about how we use your personal information..." etc. Also remove "Convergint is an Equal Opportunity Employer." etc. Now craft HTML. Structure:

About the role

... (combined paragraphs)

Responsibilities

• ...
...

Requirements

• Exceptional telephone and personal customer service skills and ability to work under pressure
• Strong proficiency in Microsoft Office products, including Word, Excel, PowerPoint, Visio and Project
• Exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization
• Strong ability to produce results through others
• Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, profitability, etc.
• Strong organizational skills and the ability to handle multiple tasks simultaneously
• Excellent attention to detail
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
• Shows initiative – regularly engages in proactive behavior and looks for opportunities
• Excellent ability to facilitate a collaborative working environment for customers and team members
• Project and service financial competencies
• Experience with contract administration
• Strong work ethic with personal motivation to function individually and part of a team
• Understanding of appropriate levels of protection regarding to customer personnel, information, and property, both real and intellectual
• Strategic thinker with analytical problem-solving tools and techniques

Qualifications

• Education: College degree, trade school or equivalent experience
• Minimum Experience: 4 years operations, field service or project management
• Diploma and/or certificate in Business Administration or related office experience
• Preferred Experience (but Not Required): Industry experience in 1 or more of the following: electronic security, fire alarm & life safety, building automation or IT industry

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Pay

Hourly Rate: $26.00 – $33.00/HR USD

We need to ensure we didn't include any boilerplate. Also remove duplicated lines. Ensure we didn't include "Who You Are" or "Who We Are" sections. We incorporated some of that into About the role maybe. Let's craft About the role paragraph(s) combining the initial description and maybe "Who You Are" and "Who We Are"? But we should not include fluff like "Who We Are" if it's just marketing; but we can include substantive content about company mission? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep the "Who We Are" paragraph as it's substantive about company mission, values, etc. However that might be considered boilerplate? It's not legal/EEO; it's about company. It's okay to include. But we need to avoid duplication. We'll include it in About the role maybe as separate paragraphs. Let's draft About the role:

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Program Administrator to join our amazing culture. In this role, you will assist with monitoring and coordinating operational requirements of global/strategic customer engagements for specific accounts. Assist with communicating and enforcing adherence to specific customer standards, industry best practices, code requirements and/or market regulations, so we are “our customer’s best service provider”. Always represents Convergint as a leader by driving consistency in delivery of all Convergint services across multiple locations, regions and countries. As a Program Administrator, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are: You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Program Administrator.

Who We Are: With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

We should remove the line about privacy notice. Also remove "For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers." Now Responsibilities: need to extract list items from the big block. Let's parse: "Monitors all open work orders working with local Convergint offices (CTCs) for updates and resolutions, providing direction on solutions based on knowledge of customer requirements and history. Analyzes complex problems and delivers solutions where precedent may not exist. Looks beyond the immediate problem to the wider implications. May need to handle urgent customer issues after hours. Distributes customer-issued POs to local CTC and ensures that they know the correct processes and customer requirements prior to dispatching a Specialist. Generates and/or reviews invoices for service and installation, submitting them in a timely manner to the customer for payment. Monitors open work orders within financial system (Spectrum) to ensure “days to invoice” requirements are being met. Monitors profitability for work orders and Customer Service Program (CSPs) as it relates to assigned accounts bringing areas of concern to the attention of the Program Manager. May be requested to participate in strategy meetings to improve profitability. Maintains iCare sites and customer information by entering new sites, modifying existing sites and handling all general enquiries for assigned accounts. Provides customer training and demonstrations on iCare. Assists with onboarding new accounts as requested by the Program Manager. Produces weekly, monthly, quarterly financial and/or performance reports, as requested by assigned accounts and/or Program Manager. Assists Program Manager in preparing information for Quarterly Business Reviews; may be required to participate in their presentation. Attends weekly status meetings/calls; may conduct the meeting/call in the absence of assigned Program Manager. Assists Program Manager/Account Executive with CSP renewals; monitoring expiration dates, working with Program Manager or Account Executive on pricing, and/or scope of work/Terms & Conditions. May be required to work on administrative tasks with customer. Assists Program Manager and Account Executive in providing standard