Program Administrator

About the role

We are seeking an organized and detail-oriented Program Administrator to support operational programs, project coordination, reporting, and stakeholder communications across multiple locations. This role plays a critical part in ensuring program activities run efficiently by managing reporting processes, maintaining documentation, coordinating cross-functional teams, and supporting operational governance activities.

Responsibilities

• Coordinate day-to-day program activities across multiple operational sites.
• Serve as a central communication and coordination resource for stakeholders.
• Schedule, organize, and facilitate meetings, reviews, and follow-up activities.
• Support established escalation processes and ensure timely issue resolution.
• Aid program leadership with planning, tracking, and execution activities.

Reporting & Metrics

• Collect, validate, and organize operational data from approved systems and tools.
• Prepare recurring program status reports, dashboards, and performance metrics.
• Track key performance indicators (KPIs) and service-level objectives.
• Maintain reporting templates and data repositories.
• Ensure reporting accuracy and consistency across programs.

Administrative Support

• Manage program documentation, meeting notes, action items, and deliverables.
• Track workflows and support adherence to operational processes.
• Aid with audit readiness and documentation management.
• Support program governance and operational reviews.

Process Improvement

• Support standardized operating procedures and best practices.
• Identify process inefficiencies and recommend improvements.
• Afford workflow enhancements and reporting optimization initiatives.
• Maintain feedback tracking and communication processes.

Risk & Issue Management

• Document risks, issues, dependencies, and mitigation plans.
• Escalate concerns through established governance channels.
• Cook up follow-up activities to drive issue resolution and closure.
• Support operational continuity through effective tracking and communication.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in program coordination, project administration, operations support, or business support functions.
• Experience creating and maintaining reports, dashboards, and operational metrics.
• Strong organizational, prioritization, and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Teams, and SharePoint.
• Ability to work independently and collaborate effectively across multiple teams.

Preferred Qualifications

• Experience supporting data center operations, IT operations, technical teams, or other large-scale operational environments.
• Experience with reporting and visualization tools such as Power BI.
• Familiarity with project management methodologies and governance frameworks.
• Experience supporting enterprise-level programs or operations.
• Strong analytical and problem-solving skills.