Program Administrator

About the role

Circle of Life is a leading home care agency serving 6 states. We provide services for seniors, children, and people with disabilities, and our mission is to “honor those we serve.” We take pride in caring for our clients so they can stay independent in their own homes and communities. The Program Administrator manages and administers assigned programs, including PCA, Homemaking, and/or ICLS, and works with the Branch/Operations Manager to support general office operations.

Responsibilities

• Ensure the operational process of home health services is efficient and meets clients’ needs
• Process payroll timely and accurately
• Determine if potential clients qualify for programs offered and secure necessary paperwork
• Oversee the referral intake process, including coordinating with outside partners, developing plans of care, conducting home visits, and ensuring quality service
• Resolve concerns from clients or case managers regarding service performance
• Assist in recruiting and placing paraprofessionals, ensuring compatible staff-client matches
• Coordinate administrative and paraprofessional training for new and existing staff, and communicate performance feedback
• Market services to potential clients, families, case workers, and referral sources
• Seek new markets for expansion, including attending trade shows and industry meetings
• Input employee and client data into electronic systems, ensuring timely and accurate entry
• Maintain and oversee all employee records, ensuring required documentation is complete

Qualifications

• Comfortable working in the Microsoft Office Suite
• Excellent time management skills and ability to prioritize multiple deadlines
• Experience training small groups while keeping them engaged

Benefits

• Medical, Dental, and Vision coverage
• 401K retirement plan
• Mileage reimbursement
• Flexible schedules
• Year-End Bonus

Impact

• Positively change the lives of individuals and families in our communities
• Provide access to care for those traditionally overlooked by the health care system
• Support and be part of a talented, collaborative team