Program Administrative Specialist

Position Summary

The Program Administrative Specialist supports the day-to-day operations of the Potrero Hill Family Resource Center. This role requires a flexible, organized, and collaborative individual who can adapt to a dynamic, community-focused environment. The Specialist ensures smooth office and program operations, manages food pantry logistics, and contributes to participant engagement through workshops and events.

Qualifications

• 1–2 years of administrative or program support experience, preferably in a nonprofit or community-based setting.
• Strong organizational and multitasking skills; ability to prioritize and adapt to changing needs.
• Effective written and verbal communication skills with a solutions-focused approach.
• Basic proficiency in Microsoft Office and Google Workspace.
• Ability to lift up to 30 lbs and perform physical tasks related to pantry operations.
• Comfortable working with diverse populations and fostering an inclusive, respectful environment.
• Dependable, punctual, and accountable.

Preferred Qualifications

• Experience facilitating workshops or community groups.
• Bilingual in Spanish, Cantonese, or other languages common in the Potrero Hill community.
• Familiarity with data tracking or CRM systems (e.g., Apricot, Salesforce).
• Knowledge of local community resources or prior experience in a family resource center.

Work Environment & Physical Demands

• On-site role at the Potrero Hill Family Resource Center in a shared office and community setting.
• Fast-paced, collaborative environment requiring multitasking and flexibility.
• Regular use of standard office equipment (computers, phones, copiers).
• Ability to sit or stand for extended periods during administrative tasks.
• Frequent lifting and moving of items up to 30 lbs for pantry operations.
• Occasional evening or weekend hours for workshops or events.
• Regular interaction with diverse community members, volunteers, and partner organizations.
• Adherence to organizational safety protocols during events and program activities.