Program Account Manager, Branded Merchandise

Key Responsibilities

• Serve as the primary day-to-day program manager for a key enterprise branded merchandise account.
• Manage multiple merchandise initiatives simultaneously while ensuring projects remain on schedule, within budget, and aligned with client objectives.
• Cook up project timelines, production schedules, artwork approvals, logistics, inventory planning, and fulfillment activities.
• Lead project status meetings and maintain clear communication with internal and client stakeholders.
• Anticipate challenges and proactively develop solutions to ensure successful program execution.

Merchandise Strategy & Assortment Planning

• Curate thoughtful branded merchandise assortments aligned with client brand standards, marketing objectives, employee engagement initiatives, and event needs.
• Research industry trends, new product introductions, decoration techniques, and sustainable merchandise solutions.
• Develop product recommendations that balance creativity, quality, functionality, budget, and brand consistency.
• Partner with sourcing teams to evaluate product alternatives and optimize value.

Strategic Sourcing & Supplier Collaboration

• Collaborate with domestic and international supplier partners to source high-quality promotional products.
• Evaluate supplier capabilities, pricing, lead times, compliance requirements, and production feasibility.
• Negotiate pricing and identify cost-saving opportunities while maintaining quality expectations.
• Work closely with sourcing specialists and production teams to resolve manufacturing or supply chain challenges.

Cross-Functional Leadership

• Collaborate with creative, production, fulfillment, logistics, procurement, finance, and customer service teams to deliver seamless client experiences.
• Ensure internal teams have the information and resources needed to execute projects successfully.
• Foster strong working relationships across departments to improve communication and efficiency.

Inventory & Program Operations

• Manage inventory programs, company stores, kit builds, and fulfillment initiatives.
• Monitor inventory levels and coordinate replenishment planning.
• Analyze inventory usage and recommend optimization opportunities.
• Support forecasting and inventory reporting for ongoing programs.

Client Partnership

• Build trusted relationships with client stakeholders through responsiveness, reliability, and strategic thinking.
• Provide consultative recommendations that support evolving business objectives.
• Present merchandise concepts, assortment recommendations, timelines, and project updates.
• Ensure all deliverables meet client expectations and brand standards.