Program Account Manager

About the role

ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart. As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.

Responsibilities

• Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives.
• Ensure adherence to all departmental SOPs and SLAs.
• Identify, establish, and execute process improvements to optimize the Client store experience.
• Review and implement all new and existing documented SLAs and SOPs.
• Ensure proper finance and operational account setup.
• Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations.
• Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control.
• Ensure Client brand compliance across both the online store platform and all associated merchandise.
• Serve as the primary Client and Sales point of contact for all online store-related matters.
• Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes.
• Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.
• Prioritize CORE Collection products whenever appropriate.
• Maintain tight inventory controls within company guidelines.
• Provide timely closeout recommendations when appropriate.
• Follow all inventory management SOPs and SLAs.
• Manage inventory before, during, and after Client onsite events and sales activities.
• Prepare and execute both standard company reporting and all Client-specific reporting requirements.
• Lead cross-functional teams in preparing: Weekly and monthly and quarterly reporting, sales reporting, Inventory reporting, Client custom reporting, Google Analytics reporting
• Maintain the highest level of confidentiality and professional conduct.
• Perform other duties as assigned.

Requirements

• Associates and/or bachelor’s degree in business, or equivalent experience
• Minimum five years of progressive online store account management experience required in the branded and promotional merchandise sector
• Proven work experience in an online store/corporate programs, branded merchandise support role, or similar role
• Demonstrated ability to lead client sales growth and drive results
• Working knowledge of online store platforms and features
• Strong operational and project management skillset
• Excellent verbal and written communication skills, with the ability to articulate complex ideas and influence client stakeholders as required.

Qualifications

• High acumen for problem solving and proactively identifying areas to improve customer satisfaction
• Strong writing and editing skills with attention to detail
• Excellent customer service skills
• Organizational and time management skills
• Superior verbal and written communication skills
• Independent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality
• Strong PC skills and MS Office skills

Benefits

Base salary range for this role is $55,000 to $65,000 per year. Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.

Pay

The base salary range for this role is $55,000 to $65,000 per year.

Schedule

Position is fully remote to the US only. Ability to accommodate multiple time zones with primary ET (EST/EDT).