Professional Transit Security Officer (Auxiliary Role)

Responsibilities

• Observation and Vigilance: Must remain alert at all times, observe their surroundings, looking for signs of suspicious activity, potential threats, or disorderly conduct.
• Ensure all employees, contractors and visitors' badges are visible at all times.
• Acknowledge unusual activities and investigate further or report it to the appropriate personnel.
• Access Control: Responsible for monitoring access points. Check badges or identification to ensure only authorized individuals enter the appropriate buildings that they have access for. Unauthorized individuals have to go through the screening process until verified. No tailgating is allowed. All employees, visitors and contractors must individually swipe their access cards wherever there are card readers.
• Verify and document all incoming and outgoing trucks, trailers, and other vehicles. Check driver identification, shipping manifests, bills of lading, and load documentation. Ensure only authorized vehicles and personnel enter or exit the facility. Issue and collect visitor/driver badges and maintain sign-in/out logs.
• Criminal Prevention and Deterrence: Be able to act as a visible deterrent against criminal activity to ensure the safety of others. Conduct patrols on all platforms, parking lots, and other areas to prevent theft, vandalism, or other crimes.
• Emergency Response: In case of emergencies (medical incidents, accidents, fires, etc.), must be able to take swift action. Assist with evacuations, provide first aid, or call for help. Familiarity with emergency protocols and communication systems is essential.
• Documentation and Reporting: Must be able to maintain detailed records of incidents, disturbances, or any unusual occurrences. Accurate note taking helps with investigations and ensures proper follow-up.
• Customer Service: Able to interact with employees, visitors and contractors, providing assistance and information when needed. Politeness, patience, and clear communication are essential for positive interactions. Provide excellent customer service which could include giving directions, opening doors and greeting employees, visitors and contractors in a proper manner.

Qualifications

• At least 21 years of age or older.
• Must have a minimum of 2 years of security experience.
• High school diploma or equivalent.
• Valid State BSIS California Guard Card.
• Strong customer service skills.
• Current and clean DMV Driver's License.
• Familiarity with report writing.
• Computer skills are a must.
• Good verbal and written communication skills.
• Moderate monitoring and surveillance experience.
• Essential Computer Competencies.
• Must be able to multitask and prioritize assigned tasks.
• Comfortable with Outdoor Environment in Diverse Weather Conditions.