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Professional Services Technical Installer

NCR Atleos · North Carolina, United States · 2 wk ago
RemoteRemoteInformation TechnologyFull-time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Professional Services Technical Installer

  • Location: virtual

  • Travel: 90% travel

Key Areas Of Responsibility

  • Daily reporting (project number, site, hours on-site, hours travel, etc.)

  • Weekly and on-time expense submission.

  • Project specific reporting in customer databases or Excel (self-audits, weekly updates, milestone reporting, etc.)

  • Escalates project issues and risks by interfacing with project personnel to include customers, and suppliers

  • Monitor implementation in accordance with time, cost, and quality/standards

  • Aid upon request

  • Engineering Dispatch Service

  • Maintain access status, updating and increasing as needed

  • Maintain training records, updating and increase as needed

  • Maintain deployment tools and software (including certifications and calibrations)

  • Lead and supervise work onsite

  • Understand and use established safety practices

  • Understand quality requirements and can implement quality control processes based on OEM technical practices and end customer best practices.

  • Perform power verification and preliminary hardware testing by use of proper testing tools.

  • Addition or removal of common systems equipment hardware.

  • Addition or removal of wiring and connections (on non-working equipment only).

  • Commissioning and testing of OEM equipment to the photonic layer.

  • Read and stay current on installation documentation.

  • Can perform inventory from Bill of Material (BOM).

  • Read and interpret engineering specs, prints, and drawings.

  • Understand the Scope of Work (SOW) and write comprehensive Job Change.

  • Demonstrate proper use of telecom and fiber transport tools.

  • Perform all physical and mechanical installation activities.

  • Maintain on-site job records and administration tracking.

  • Perform power and grounding installations on equipment within a power bay or fuse and alarm panel.

  • Understanding of -48V power principles and terminations.

  • Ability to work safely around enclosed power bays with live equipment.

  • Understands power cable types.

  • Lead verification/continuity testing.

  • Can point out power cable size issues for voltage drop and length.

  • Perform power verification and power-up of OEM equipment.

  • Manage logistics and execute physical installation of hardware on one or multiple sites.

  • Perform preliminary hardware testing in an out of service environment.

  • Can perform C&P as a standalone up to the Photonic layer.

  • Can perform troubleshooting with use of test sets i.e. BER, OTDR etc.

  • Lead site teams (Site Team Leader assignment) managing others to ensure proper installation.

  • Verify completion of service delivery

  • Redline

  • Job Cost Overages

  • Quality

Qualifications Required

  • Must have a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier’s training process and demonstrated to the TC representative upon request, proficiency in the system (Familiar with Telcordia).

  • In addition, must have obtained Telcordia Skill level 1, 2, and 3.

  • Familiarity with TELCORDIA GR-1275 standard.

  • Experience with DWDM Long Haul equipment.

  • Familiarity with -48V POWER.

  • Familiarity with Infinera (Nokia) equipment.

  • Familiarity with fibers and fiber scoping.

  • Ability to perform work operations or job activities without supervision.

  • Ability to adhere to and show company policies and procedures.

  • Ability to demonstrate good analytical and problem-solving skills and communicate results in a professional and structured manner.

  • Ability to work in a 10ft environment.

  • Ability to work in tight spaces and aisles under 3ft wide.

  • Ability to use a Personal Computer and various software applications (including but not limited to Outlook and Microsoft Office (Word, Excel, etc.)

  • Travel away from home for several weeks on demand as required.

  • Night shift work required upon demand.

  • Physically lift a minimum of 25 pounds (12 kilos).

  • Conduct work assignments, communicate, dress and assist customer in a professional manner.

  • Shall have the ability to train lower skill levels, give proper feedback and have performed items in lower skill level requirements.

  • Ability to identify proper installation in accordance with manufacturer technical manuals and customer best practices.

  • Must be able to evaluate other technicians’ performance:

  • Skill level evaluations (Installation skill levels)

  • Provide shadowing and hands on training

Benefits

  • Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Vision Insurance

  • Short/Long Term Disability

  • Paid Vacation

  • 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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