Professional Services Manager II, ALPR

About the role

Axon is seeking a Professional Services Manager, Outpost to support the deployment of our advanced License Plate Recognition (LPR) technology for public safety and government agencies. This role involves hands-on fieldwork, coordination with internal teams, and interaction with external partners to ensure high-quality installations.

Responsibilities

• Support multi-site deployments by installing, preparing power, setting up hardware, and conducting field tests.
• Assist with coordinating logistics between internal teams, contractors, and public safety agencies.
• Provide on-site support during installs, ensuring compliance with safety and technical guidelines.
• Gather and report data from field activities to improve deployment processes.
• Communicate project updates and site status using tools like Zoom, Outlook, Slack, Quip, Smartsheet, and Salesforce.
• Read and interpret electrical diagrams, mounting guides, and site blueprints to validate installation plans.
• Collaborate with permitting, field ops, and vendor management teams to keep deployments on schedule.
• Represent Axon professionally in the field, upholding our commitment to quality and respect in every interaction.

Requirements

• 2–4 years of experience in field operations, systems installation, or deployment support (public safety, telecom, utilities, or infrastructure sectors preferred).
• Familiarity with electrical systems (110VAC/12VDC) and mechanical installation best practices.
• Experience working with contractors, utility providers, or public agencies (a plus).
• Strong communication and organizational skills; comfortable with both field and remote collaboration.
• Proficient in using field ops and project tracking tools (e.g., Smartsheet, Salesforce, Slack).
• Associate's or Bachelor's degree in a technical field (e.g., Engineering, IT, Construction Management) or equivalent experience.
• Valid driver's license required.
• Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment.

Qualifications

• Competitive salary and 401k with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Employee Resource Groups (ERGs).
• Snacks in the office.

Skills

• Strong communication and organizational skills.
• Proficiency in field ops and project tracking tools.
• Ability to read and interpret electrical diagrams and site blueprints.
• Experience with contractors, utility providers, or public agencies.

Benefits

• Discretionary paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.
• Employee Resource Groups (ERGs).
• Snacks in the office.

Pay

Competitive salary and 401k with employer match.

Schedule

Location: Remotely from the United States
Travel: Ability to travel up to 75% nationwide