Professional Services Engagement Manager

This is a Fully Remote Job 1. About Our Client:The organization operates in the AI software delivery platform industry, addressing challenges in software deployment, testing, security, reliability, compliance, and cost optimization that arise after code creation. It utilizes AI and automation to streamline the software delivery lifecycle, embedding governance and policy controls. With a global presence and significant scale—supporting millions of deployments, builds, and scans annually and managing billions in cloud spend—the organization helps customers accelerate releases, reduce costs, and improve DevOps efficiency. 2. About the Opportunity:The Professional Services Engagement Manager plays a key role in advancing customers'' software delivery transformations by bridging Sales, Professional Services, and Delivery teams. This position involves shaping service engagements that drive measurable outcomes, partnering with customers to understand their needs, and positioning service solutions to maximize the platform’s value. The role requires combining technical knowledge, consultative selling, and business insight to guide customers through their journey and support the growth of the professional services function. 3. Responsibilities:Partner with customers and account teams to understand business goals, technical needs, and environments.Lead discovery workshops and solution discussions to recommend service offerings that accelerate onboarding and adoption.Develop and present professional services proposals, recommendations, pricing, and Statements of Work.Collaborate with cross-functional teams to ensure accurate scoping, staffing, and successful service execution.Support sales processes by clarifying pricing, contractual terms, and implementation approaches.Manage forecasting, opportunity tracking, and engagement with key accounts to meet bookings and margin targets.Advise sales and customer success teams on service opportunities and integration into customer journeys.Translate customer requirements into implementation plans for smooth transitions.Communicate market and customer feedback to leadership to improve services and strategies.Create enablement materials to educate internal teams on professional services capabilities and methodologies.Occasionally lead implementation engagements for core platform modules in sales-sensitive scenarios.Provide expertise on digital, DevSecOps, and AI transformation best practices to prospects. 4. Requirements:Minimum 5 years in technical sales, professional services, solutions consulting, or customer-facing roles in software delivery, DevOps, cloud, or developer tooling.Minimum 5 years as a manager or technical lead in software engineering, DevOps, or related fields.Strong knowledge of modern software delivery practices including CI/CD, DevOps, platform engineering, and cloud-native technologies.Proven consulting experience guiding technical transformation initiatives.Experience in scoping complex technical engagements and developing service proposals and Statements of Work. 5. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.