Professional Services Delivery Manager

Why Join Us?

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI‑driven threats, securing their AI transformation. Our prevention‑first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real‑world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI‑driven security on a global scale, this is the place to do it.

Key Responsibilities

• Manage the team to deliver projects with high expertise, timeliness, high value for customers, and good communication throughout the delivery process.
• Assist in improving existing project delivery processes and procedures, maintaining high customer satisfaction, improving technical and soft‑skill training for consultants, and helping hire new candidates.
• This position focuses on finding and implementing practical ways to enhance our service offering.
• Create and execute efficient personnel management plans.
• Keep consultants’ utilization at a high level to meet annual objectives.
• Improve the skills of our Professional Services consultants.
• Maintain and increase the technical certification of the consultants on the team.
• Maintain a good relationship with all customers.
• Strive to continuously improve our current service offerings.
• Help develop additional service offerings to enhance our value.
• Manage customer escalations.
• Continuously improve the project delivery process and reporting structure.
• Conduct 1:1 meetings with consultants.
• Identify challenges and future needs regarding skills, promotions, and role changes.
• Contribute opinions and thoughts in management discussions.
• Be proactive and innovative.
• Assist with consultant recruitment and hiring.

Qualifications

• Experience in managing a team of technical consultants or engineers.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.
• Experience with Check Point products is preferred.
• Bachelor’s degree is a plus.
• Good experience using standard business applications and software.
• Ability to manage conflicts and make better decisions.
• Capacity to train team members.
• Excellent verbal and communication skills.
• Must be eligible to work in the US without sponsorship now or in the future.