Professional Services Consultant (MS)

About the Role

As a Professional Services Consultant, you will deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. You will provide clients with mentorship and advice for workflow planning and drive the adoption of standard methodologies for the most significant customer return on investment. You will perform contracted onsite and remote services for clients, helping laboratories and their staff accurately and effectively utilize Clinisys products.

Building an AI-first organization is central to Clinisys’ purpose. As a global provider of intelligent diagnostic informatics solutions, we build AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. All colleagues are expected to work confidently with AI-enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve.

Responsibilities

• Leverage AI-enabled tools and analytics to support implementation planning, workflow analysis, documentation, and client communications, improving efficiency, consistency, and quality of delivery.
• Consult pre-sale and post-sale with key stakeholders to ensure project scope aligns with contracted customer expectations.
• Conduct post-implementation/upgrade support by demonstrating a thorough knowledge and understanding of laboratory procedures and guidelines.
• Consult with clients in decision-making to achieve maximum efficiency using Clinisys best practice recommendations.
• Conduct training for clients as part of the overall post-implementation/upgrade process.
• Provide input to process improvements by monitoring both client and departmental feedback.
• Maintain a high level of commitment to superior customer satisfaction throughout the customer relationship.
• Resolve project issues or determine when escalation to senior staff or management is required.
• Collaborate with and mentor other Professional Services Consultants to expand product knowledge.
• Effectively organize and prioritize project tasks to ensure timely completion of assigned projects.
• Complete other projects as assigned.

Requirements

• Demonstrated ability to apply AI-assisted tools (e.g., copilots, analytics, or automation features within enterprise software platforms) to support workflow analysis, decision-making, and documentation.
• Ability to work independently and effectively manage projects and priorities from start to finish.
• Strong understanding of client/workflow concepts relative to software applications, with some knowledge of interfaces.
• Ability to understand how multiple systems work together and make recommendations.
• Strong communication and presentation skills with the ability to present to all levels of an organization.
• Strong analytical and problem-solving skills.
• Able to develop and improve workflow processes and procedures and drive client process improvements.

Qualifications

Required Experience & Education

• 3-5 years’ experience working in an Environmental Laboratory (Water, Air, Soil).
• 3-5 years’ experience building laboratory test codes and laboratory workflows.
• 3-5 years’ experience with SQL query writing, programming languages (PL/SQL).
• 3-5 years’ experience with API/Interfaces (HL7).
• 3-5 years’ experience with report/ad hoc query development.

Preferred Experience & Education

• 5 years’ experience with laboratory information management systems or Clinisys software products, and one year working with Clinisys applications.
• 1+ years’ experience with programming languages (C#, Java, Python, etc.).
• 1+ years of experience working in a consulting or implementation environment.
• Experience or exposure to utilizing AI tools, like Co-Pilot, to streamline processes and communication.

Benefits

Our benefits for Full-Time employees include:

• Health and wellness benefits.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off, parental leave, and tuition assistance.

Pay

The starting pay range for this position is $75,300 - $101,300 annual base salary. The successful candidate’s actual pay will be based on work location, qualifications, and experience.

Schedule & Physical Requirements

• Work is performed in a regular office setting with minimal exposure to health or safety hazards.
• Prolonged periods of sitting at a desk and working on a computer.
• 25-50% travel may be required.
• Moderate lifting/carrying (15-44 lbs.); use of fingers; walking/standing 2-6 hours.
• Exposure to hazardous materials or various weather conditions.
• Travel to client sites that can pose risks associated with a healthcare organization; may be required to follow customer location health and safety requirements.