Professional Learning Operations Manager

We need to output HTML fragment with sections: About the role? Actually the posting includes "The Purpose of Zearn" and "The Purpose of the Professional Learning Operations Manager role at Zearn". We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include sections only when posting has real specific content. We have content for About the role (purpose of role). Responsibilities: many bullet points. Requirements/Qualifications: maybe "Potential Markers of These Skills" and "Skills You Bring to the Table". Skills: list of skills. Benefits: compensation range and benefits package. Pay: compensation range. Schedule: location requirement (Eastern Time). We need to avoid filler like "commensurate with experience". Not present. We need to preserve all substantive info, not invent. Remove boilerplate: EEO, application instructions, etc. Also remove duplicated lines. We need to output only HTML fragment, no /, no markdown fences. Structure: Use

for each section heading. Inside sections, use

for prose,

• for lists. We need to decide what goes where. Section "About the role": could be the purpose paragraph: "The Purpose of the Professional Learning Operations Manager role at Zearn is to own the daily operational engine..." That's about role. Section "Responsibilities": list of duties from "This is achieved by:" bullet list and subsequent paragraphs. Section "Requirements" maybe combine "Potential Markers of These Skills" and "Skills You Bring to the Table"? Actually "Skills You Bring to the Table" is skills. "Potential Markers of These Skills" are experience markers (qualifications). Could treat as Requirements/Qualifications. We have "Skills You Bring to the Table" with bullet list of skill categories. That's Skills section. We have "Potential Markers of These Skills": list of experience markers. That could be Requirements or Qualifications. We have "BA/BS or equivalent professional experience." That's qualification. We have "This is an Individual Contributor Role Title: Professional Learning Operations Manager Reports to: Professional Learning Operations Director". That's metadata; we could put in About role or maybe a short p. We have "Location This role requires general working availability aligned with Eastern Time, including early-morning hours to support before-school educator needs." That's Schedule. We have "Compensation & Benefits The compensation range for this role is $70,000 - $90,000 per year. We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, and a generous PTO policy. We also offer a collegial and passionate culture and the potential to positively impact the lives of millions of children." That's Pay and Benefits. We need separate Pay and Benefits sections if content exists. Pay: compensation range. Benefits: benefits package details. We also have "How We Work" section describing culture; could be About the role? Might be extra but we can include as part of About the role or maybe a separate section? Not required headings; we can incorporate into About the role prose. We must not create sections with filler. So we will include: About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule. We need to decide which heading to use for experience markers: "Requirements" or "Qualifications". Both are allowed headings. Choose Requirements for experience markers, and Qualifications maybe for education? But we have only BA/BS. Could combine. Better: Use Requirements for experience markers and Qualifications for education. But we have limited content; we could put both under Requirements. But we need to avoid thin sections. Let's make Requirements include experience markers and education. Skills separate. Thus sections: - About the role (purpose + how we work maybe) - Responsibilities (list of duties) - Requirements (experience markers + BA/BS) - Skills (skill categories) - Benefits (benefits package) - Pay (compensation range) - Schedule (location/time availability) Now we need to extract content precisely, preserving all substantive info, not inventing. Let's extract About the role: The purpose paragraph plus maybe "How We Work" and "Location"? Location is schedule. How We Work is culture; we can include in About the role. About the role content: "The Purpose of Zearn Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch kids up and move them forward in grade-level math. And it works. Large-scale efficacy research shows students who use Zearn make significant gains in math proficiency, including the students who start multiple grade levels behind. As a nonprofit, all of our work is driven by what is best for kids. At the same time, we operate as an intense and fast-moving technology company, inclusively solving hard problems that will impact current and future generations. The problems we solve require expertise in teaching, learning science, software development, design, video production, and countless other disciplines. As an organization that is always stretching to get to the next level of impact, every single person owns mission critical work. If you're ready to join our Team of problem solvers, and own work that will drive us to achieve impact at scale, we are looking for you. Learn more about us at https://about.zearn.org/." Then "The Purpose of the Professional Learning Operations Manager role at Zearn is to own the daily operational engine that powers the seamless delivery of more than 1,000 professional learning sessions to educators nationwide each year. By ensuring every session is appropriately staffed, operational workflows run flawlessly, and capacity constraints are proactively resolved, this role directly enables educators to build the pedagogical and platform expertise they need to help all students love and achieve in math. Operating in a fast-paced environment, the Manager keeps the operational train moving while steadily improving workflows, standardizing operating routines, and using data to make recommendations that help the team serve more educators while supporting sustainable facilitator workloads." Then "How We Work We aim to create a numeracy movement. This is no easy feat, and no one of us can solve this on our own. Given that, Zearn is a transparent, collaborative, and open-to-feedback culture. Our work is often collaborative in nature:We own our deliverables in close collaboration with othersWe communicate openly, and share early thinking and drafts oftenWe seek ways to create and improve systems, and work with each other to contribute thinking in both asynchronous and synchronous discussions.We create a sense of community through regularly sharing context so we can collectively solve problems to drive Zearn's velocity." We could combine these into About the role. Now Responsibilities: list from "This is achieved by:" bullet points and subsequent paragraphs. Let's extract bullet points: - Owning the daily execution of the systems and processes that move a professional learning session from booking through successful delivery. - Manage the end-to-end facilitator assignment workflow across all virtual and onsite professional learning engagements, matching facilitator expertise and readiness to specific district and school needs. - Balance complex scheduling trade-offs, including educator-facing impact, travel logistics, working-hour sustainability, and cost efficiency, to make sound, equitable staffing allocations. - Manage operational changes to assignments and schedules, including reschedules, cancellations, open dates, and changes to session details, resolving time-sensitive delivery risks with minimal friction for educators and facilitators. - Develop operational plans for multi-session deployments, customized district partnerships, and peak-volume delivery windows. - Proactively communicate staffing decisions, schedule adjustments, and operational expectations to facilitators, managers, and cross-functional teams. - Balancing educator demand with facilitator capacity by using operational data to anticipate constraints and expand organizational reach. - Track and analyze booking patterns, delivery pipeline, and facilitator utilization to maintain real-time visibility into operational capacity and constraints. - Identify high-demand periods, geographic hotspots, and format constraints where educator demand may exceed internal capacity, forecasting risks well before they become delivery bottlenecks. - Formulate proactive capacity and staffing recommendations for the Professional Learning Operations Director when demand trends indicate potential delivery constraints. - Maintain clear, dependable views of training availability for Partnerships and internal and external stakeholders to ensure accurate booking timelines and commitments. - Provide historical analysis to inform ongoing staffing strategies, and long-term delivery planning. - Managing and improving the operational processes and controls that enable Professional Learning to deliver reliably at scale, while continuously identifying opportunities to improve efficiency and reduce operational risk. - Oversee daily and weekly operational rhythms across the systems, tools, and workflows that support Professional Learning delivery, ensuring consistent, high-quality execution across a 1,000+ session portfolio. - Serve as the primary escalation point for urgent operational issues, coordinating timely resolutions that protect the educator and facilitator experience. - Identify recurring operational friction and implement practical improvements, including workflow simplification, lightweight automation, and reporting or quality checks. - Establish and refine standard operating procedures and operational controls that support consistency, accuracy, and resilience as volume and complexity grow. - Manage operational logistics for periodic internal Professional Learning team events, including the team's annual onsite workshop. Also "The Next Problems for this Role to Solve" are questions; maybe not responsibilities but could be included? They are more like challenges; but we could include as part of Responsibilities? Might be considered responsibilities? They are phrased as questions; but they are substantive. However they are not explicit duties; they are problems to solve. Might be considered part of role but could be omitted? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should include them. They are under "The Next Problems for this Role to Solve". Could be considered part of Responsibilities or maybe a separate section? But we only have allowed headings; we could include them under Responsibilities as bullet points (though they are questions). We'll include them as a list under Responsibilities. Now Requirements: "Potential Markers of These Skills" list: - 3-5+ years of experience in training operations, learning operations, professional services delivery, workforce scheduling, or another high-volume service-delivery environment. - Experience managing complex resource allocation, scheduling matrices, or staffing workflows across virtual and in-person delivery channels. - Experience directly administering scheduling, training, learning, CRM, or related operational systems. - Strong spreadsheet and data-management skills, including experience using data to identify exceptions and operational risks. - Experience improving manual workflows through automation, system configuration, scripts, AI tools, or other practical technology solutions. - BA/BS or equivalent professional experience. Also "This is an Individual Contributor Role Title: Professional Learning Operations Manager Reports to: Professional Learning Operations Director" could be included maybe as a short p under About the role or Requirements. We'll put under Requirements as a note. Now Skills: "Skills You Bring to the Table" list: - Operational Stewardship & Execution: You thrive in the details and take deep pride in running an accurate, dependable operational engine. You understand that high-quality logistics and flawless administrative routines are foundational to a stellar service delivery experience. - Systems & Workflow Optimization: You naturally spot inefficiencies, bottlenecks, and manual redundancies. You have a knack for leveraging existing tools, lightweight automations, and smart controls to make complex workflows faster, simpler, and less error-prone. - Analytical Problem Solving & Data Fluency: You comfortably navigate spreadsheets, operational databases, and utilization reports. You can synthesize messy operational data into clear insights, spot underlying root causes, and present structured recommendations to leadership. - Decisive Prioritization in Motion: You excel in high-volume, dynamic environments where delivery never stops. You maintain composure during unexpected disruptions, quickly distinguish between routine tasks and high-stakes escalations, and prioritize effectively to keep commitments on track. - Collaborative & Empathetic Communication: You communicate complex operational updates, schedule shifts, and logistical dependencies with clarity, speed, and empathy, building strong trust with facilitators, school partners, and internal stakeholders alike. Now Benefits: "We