Production Technician Supervisor - 1st Shift - Travel

What You'll Do On A Typical Day

• Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions
• Audit daily order processes; ensure all orders are sent to each site
• Monitor and report all errors for performance tracking
• Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions
• Oversee service provider performance and engage providers for service improvement
• Communicate order changes with warehouses and coordinate shipment schedules
• Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Travel Requirements

• Ability to travel up to 75%
• Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations
• Familiarity and ability to comply with TSA security procedures
• Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements

What You Need To Succeed At GXO

• At a minimum, you’ll need: 2 years of relevant work experience
• Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel

It’d be great if you also have:

• An Associate degree in Transportation or Business
• 2 years of experience in customer service, distribution or logistics in a manufacturing environment
• 2 years of experience in transportation and operations

Availability to work extended hours as needed, which may include early mornings, evenings and weekends

Capacity to quickly learn and achieve proficiency in new software applications

Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience

Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures

Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

Pay, Benefits And More

• We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more