Production Technician - Special Products

About the role

As one of the largest IT asset disposition companies in the world, EPC is devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose us because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal. As we continue to grow, we are looking for dedicated professionals to join our team and help us deliver exceptional service and innovative solutions. You will play a vital role in supporting our mission and ensuring operational excellence.

Responsibilities

• Process IT assets in accordance with documented procedures while consistently meeting productivity and quality expectations.
• Verify customer requirements and apply appropriate testing, data removal, and reset procedures for a wide range of equipment, including servers, networking, Cisco, SAN, and miscellaneous data center hardware.
• Perform advanced diagnostics and troubleshooting to identify hardware failures, configuration issues, and functional defects.
• Accurately document testing results, conditional issues, system logs, asset status, and data erasure records within EPC inventory and ERP systems.
• Conduct asset sorting, tracking, and evaluation to determine resale eligibility or appropriate downstream disposition.
• Utilize hand tools, testing equipment, and software applications to support hardware processing and documentation.
• Identify and report process deviations, defects, or recurring issues to supervisors to support continuous improvement efforts.
• Maintain strict adherence to data security, quality control, and compliance standards throughout all processing activities.
• Efficiently handle equipment within the warehouse, including unpacking, wrapping, palletizing, and transporting items using carts or pallet jacks.
• Support department operations by assisting with additional tasks as assigned to meet operational needs.

Requirements

• Strong technical aptitude with the ability to effectively use and adapt to new technology.
• Comprehensive knowledge of various computer systems, enterprise equipment, networking equipment, appliances, and other data center hardware.
• Proficiency in data entry and Microsoft Office applications, including Word, Excel, and Outlook.
• Basic math skills with the ability to quickly and accurately count IT equipment.
• Includes sitting, standing, bending, twisting, and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation.

Qualifications

• High School Diploma or GED.
• Associate degree in information technology or equivalent IT experience.
• A+, Network+, CCNA Certification.
• Ability to type 50 wpm or faster.

Benefits

• Competitive pay
• 401(k) with matching contributions
• Immediate PTO eligibility and paid holidays
• Full medical, dental, and vision benefits for you and your family
• Company-sponsored short-term disability, long-term disability, and life insurance plans
• Career advancement opportunities
• Employee equipment discounts
• Extensive training and development programs
• Company volunteer opportunities
• Dedication to work/life balance and a holistic approach to employee support
• EPC Veteran Advantage: eligible veterans receive an additional bonus after 90 days of employment

Pay

Starting wage: $17.51 per hour

Schedule

Monday–Friday, 40 hours per week, 6:30 AM – 3:00 PM. No mandatory overtime or weekends.