Production Support Representative

This position is national remote, offering the flexibility to telecommute from anywhere within the U.S.

About the Role

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality, and revenue growth.

This role is responsible for day-to-day partner engagement activities related to HIH vendors, ensuring the record retrieval process performs efficiently and meets leadership expectations. You will collaborate with cross-functional stakeholders, vendors, and clients to identify opportunities and streamline processes.

Responsibilities

• Identify potential partners and establish new partner relationships.
• Sustain and improve long-standing relationships with current partners.
• Document and evaluate current partner processes and identify ways to improve retrieval rates.
• Collaborate with the internal team to ensure partner invoicing is current and accurate.
• Conduct regular meetings with partners to review retrieval progress and resolve roadblocks.
• Engage with partners consistently to ensure expected retrieval results.
• Prepare and maintain weekly reporting on retrieval progress.
• Escalate process gaps to management.
• Maintain a working knowledge of department policies, procedures, standards, and workflow.
• May be assigned other duties as needed.

Requirements

• High School Diploma / GED.
• Must be 18 years of age or older.
• 6+ months of customer service experience.
• 6+ months of analyzing large data sheets and identifying outliers.
• 6+ months of experience with Microsoft Word (creating correspondence and working within templates) and Microsoft Outlook (email and calendar management).
• Intermediate Microsoft Excel experience (Pivot Tables, V-Lookup, and ability to create reports).
• Ability to work Monday - Friday, 08:00 AM - 05:00 PM EST.

Preferred Qualifications

• 6+ months of experience working with third-party vendors or external clients.
• Medical record retrieval or Medical Risk Audit experience.

Telecommuting Requirements

• Ability to keep all company-sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.

Skills

• Ability to adjust to shifting priorities, new processes, and evolving business needs.
• Welcomes new ideas, perspectives, and feedback to improve outcomes.

Pay

The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).