Production Support Engineer

About the role

TSMC is the world's leading semiconductor foundry, dedicated to advancing advanced chip manufacturing technologies. Our 4-nanometer fab in Phoenix, Arizona is a testament to our commitment to expanding US-based semiconductor production and innovation. Employees are expected to embody our core values: Integrity, Commitment, Innovation, and Customer Trust.

Responsibilities

• Direct and lead a team of technicians to manage Key-In Center and MFG Training activities, including clean room operation, material management, auditing, training, protocol enforcement, fab tours, and event planning.
• Assign tasks, provide guidance, and monitor team performance.
• Collaborate with Human Resources on recruiting and retention for MFG Direct Labor.
• Ensure MFG training requirements align with company and department goals.
• Facilitate training development (courses, OJT enhancement).
• Coordinate and manage supplier and contractor activities to support FAB needs.
• Involvement in yearly budget planning and inventory management.
• Work with Quality group to ensure FAB consumables and furniture meet company quality standards.
• Analyze production support processes and identify areas for improvement.
• Optimize cost of consumables to stay within budget while meeting quality standards.
• Administer and coordinate fab tours, internal/external FAB Audits.
• Serve as the primary point of contact between the production support team and other departments.
• Lead and manage multiple cross-functional short and long-term projects with potentially overlapping deadlines.
• Cross-functional collaboration with production, engineering, and functional teams to address support needs.
• Provide support, advice, and solutions to internal customer-facing issues or questions.
• Plan, support, and execute events for the company or community engagement activities.

Qualifications

• Bachelor's degree in Industrial Engineer, Engineering Management, Operations Management, Management Science, Data Science or Analytics, Supply Chain Management, or related field.
• Strong understanding of operational processes and project management methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze complex data and make informed decisions.
• Proficiency in Excel, SQL, Power BI, and Microsoft PowerPoint.
• Strong organizational skills and attention to detail.