Production Support Engineer

About the role

The Production Support Engineer will provide ongoing support for production systems, ensuring high availability and performance. They will troubleshoot and resolve issues across the tech stack including Camunda, Java, GraphQL, React, and Azure. Collaboration with development teams for implementing fixes and enhancements is also a key responsibility.

Responsibilities

• Troubleshoot and resolve issues across the tech stack (Camunda, Java, GraphQL, React, Azure).
• Collaborate with development teams to implement fixes and enhancements.
• Maintain and enhance applications built using Camunda, Java, GraphQL, React, and Azure.
• Monitor system health and proactively identify potential problems.
• Participate in on-call rotations and be available for weekend or shifted schedules based on priority issues.
• Document support processes and contribute to knowledge base articles.

Requirements

• Strong experience with Camunda BPM and workflow orchestration.
• Proficiency in Java and backend development.
• Familiarity with GraphQL APIs and query optimization.
• Hands-on experience with React for frontend support and debugging.
• Working knowledge of Microsoft Azure services and deployment pipelines.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage time effectively in a support-driven environment.

Skills & Experience

• Experience in a production support or DevOps role.
• Familiarity with monitoring tools and incident management systems.
• Understanding of CI/CD pipelines and agile methodologies.

Preferred Qualifications

• Experience in a production support or DevOps role.
• Familiarity with monitoring tools and incident management systems.
• Understanding of CI/CD pipelines and agile methodologies.

Benefits

Flexible work schedule to accommodate shifted hours or weekends as needed. Availability to respond to urgent tickets outside of standard business hours.

Pay

Depending on experience (DOE)

Schedule

Flexibility to work shifted hours or weekends as needed. Availability to respond to urgent tickets outside of standard business hours.