Production Support Engineer

Our team is seeking a senior Production Support / Infrastructure Specialist to take ownership of production operations within a highly automated AWS environment. This role will serve as the primary production administrator, with responsibility for maintaining system stability, managing operational processes, and supporting the evolution of the organization's production support model. The ideal candidate will bring deep AWS expertise, strong Linux administration skills, and a proven track record of improving operational processes, documentation, and support frameworks. While SAP/S4 HANA experience is beneficial, it is not required. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role. Core Responsibilities Ensure the stability, security, availability, and operational readiness of the IAA platform and related servicesAdminister, support, and maintain AWS cloud environments and server infrastructure across Development, UAT, and Production environmentsMonitor application and infrastructure performance, proactively identify issues, and respond to alerts to minimize operational disruptionProvide production support for the IAA platform, including integrated applications, databases, reporting tools, data pipelines, and external servicesTroubleshoot, investigate, and resolve application, infrastructure, access, and production-related incidents, performing root cause analysis when requiredManage user onboarding, access provisioning, permissions, MFA setup, and authentication processes in accordance with security and compliance standardsSupport vulnerability management, patching activities, certificate lifecycle management, and remediation efforts to maintain secure environmentsMaintain Linux and Windows server environments, including system upgrades, patch management, routine maintenance, and environment readiness activitiesPartner closely with development, infrastructure, InfoSec, accounting, and service desk teams to resolve issues, support business initiatives, and improve platform performanceDevelop and maintain operational documentation, runbooks, support procedures, and knowledge base materials to support efficient service deliveryIdentify opportunities to improve operational efficiency, automate manual processes, reduce risk, and enhance support workflowsSupport infrastructure expansion, platform enhancements, and new technology integrations while ensuring ongoing system reliability and complianceRequired Skills/Experience (Must-Haves) Demonstrated experience supporting business-critical applications in production environments, including incident resolution, root cause analysis, ticket management, and stakeholder communicationHands-on experience administering and troubleshooting AWS services, including EC2, S3, Lambda, CloudWatch, VPCs, Bastion Hosts, and AWS Certificate ManagerStrong knowledge of Red Hat Enterprise Linux administration, including patch management, system maintenance, package management, server reboots, and shell-based troubleshootingExperience with user access provisioning, MFA administration, Okta, vulnerability remediation, certificate management, and security compliance processesProficiency with operational and support tools such as ServiceNow, GitLab/GitHub, Azure DevOps, monitoring platforms, and incident management workflowsExcellent collaboration and communication skills, with the ability to work effectively across technical and business teams, document processes, manage operational risks, and drive issue resolutionPreferred Skills/Experience (Nice-to-Haves) Experience supporting investment accounting, financial reporting, asset management, or other regulated financial services platformsWorking knowledge of Snowflake concepts, data pipelines, batch processing, or downstream reporting integrationsPrior experience supporting globally distributed applications or multi-region cloud environmentsFamiliarity with automation or scripting using shell scripts, Python, GitLab CI/CD, or infrastructure-as-code conceptsExperience working with certificate automation, secrets management, Venafi, or enterprise certificate renewal processesPractical exposure to SAP S/4HANA or SAP HANA, PostgreSQL, ETL workflows, file-based integrations, S3-backed storage patterns, and production data/reporting supportExposure to ITIL-based support processes, change management, incident management, problem management, or operational risk controlsAbility to translate recurring support issues into process improvements, runbooks, monitoring enhancements, or automation opportunitiesKey Competencies & Behaviors Owning production administration and support activities across AWS-hosted environments Leading and supporting the ongoing ServiceNow migration initiative Building scalable operational processes and documentation Capturing institutional knowledge from existing team members and transitioning into primary production ownership Helping establish and scale a dedicated production support team Supporting the organization's roadmap from current business-hour coverage toward a future global 24x5 and eventually 24x7 support model The hiring team is looking for a candidate who:Has deep AWS operational expertise Demonstrates strong Linux administration and patch management experience Understands modern DevOps practices and CI/CD pipelines Has successfully driven process improvements and operational efficiencies Is highly independent and self-sufficient Possesses excellent communication and cross-functional collaboration skills Can lead interactions across Operations, Development, Product, and Infrastructure teams Has experience creating documentation, runbooks, and knowledge-sharing processes Is interested in helping build and mentor a growing production support organization Work EnvironmentWork location: Chicago, ILWork Model: Onsite 3 days per week. Anchor days: 3 days flexCompensation & Benefits Pay Range: The approximate pay range for this position is between $36.00 and $52.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. 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