Production Specialist (Tues-Sat 1 PM - 9:30 PM PST)

About the role

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.

Responsibilities

• Identify records for production using advanced queries in order to prep documents for production deliverables.
• Confirm consistency checks on client coding against to-be-produced documents with associated family members.
• Adhere to company standards and client-specific technical specifications to achieve documented SLAs.
• Ensure all imaging configurations coincide with the requested specifications.
• Create and prepare load files and deliverables for review in all industry standard review tools including but not limited to Concordance, Summation, eCapture, and Relativity.
• Format data for importing into legal review software, using internal tools in order to manipulate and export data to conform to client request.
• Maintain a sense of urgency on all production deliverables and internal requests.
• Independently work on job requests from a queue as well as by assignment to ensure that jobs progress with minimal delay.
• Effectively communicate job status and potential issues with production management and Service Delivery leadership.
• Provide documented, detailed hand-off summary on all accomplished tasks during shift/job turnover.
• Perform thorough quality checks on client data and work product at multiple stages using documented procedures and tools.
• Accurately execute to eliminate rework scenarios while ensuring 100% compliance of data and deliverables within an expedited time period.
• Inform management of potential improvements gathered from execution experience.
• Perform other related duties as assigned.

Qualifications

• High School degree or equivalent experience.
• Associate or Bachelor degree preferred.
• 3 to 5 years of experience processing data in an Electronic Discovery environment.

Skills

• Knowledge of Relativity, iPro eCapture and other litigation support applications such as Nuix, LAW and Summation, ReadySuite, etc. (a plus)
• Ability to independently use SQL to write queries for extracting and manipulating raw data (preferred)
• Knowledge of scripting or other coding languages such as PowerShell, C#, or JAVA is a plus but not required.
• Exceptional attention to detail.
• Dedication to providing outstanding customer service to both internal and external clients.
• Ability to coordinate multiple projects simultaneously and adapt to changing requirements and priorities.
• Ability to use critical thinking and troubleshooting skills to effectively identify solutions to non-standard requests and issue resolution.
• Effective verbal and written communication.
• Strong organization skills and ability to multitask.
• Demonstrates a sense of urgency and ownership.
• Strong Microsoft Office/MS365 skills.
• Ability to work independently with minimal direction, minimal administrative support, and an ability to work well