Production Specialist I

What You'll Do

• Provide print and mailing support to internal business partners.
• Manage custom print and mail requests from intake to completion, coordinating work through internal teams and external vendors.
• Ensure appropriate solutioning, resource utilization, compliance with established processes, and alignment with business and operational standards.
• Partner with consumers of services and operational staff to ensure delivery aligns with service strategies.
• Influence decisions related to use of services and advocate service offerings on behalf of the area.
• Provide direction to customers on the process of submitting Custom Print orders.
• Frequent communication of request status with requestors.
• Articulate services provided and how to engage those services.
• Timely delivery of print services that meet customer expectations.
• Process static print requests and custom mail merge requests using knowledge of available tools and internal and external vendor capabilities.
• Understand the print services strategy and provided services that contribute to that goal.
• Utilize time and job tracking tools to represent the work for reporting purposes.
• Cross train in other functions and provide support in other areas of the department as needed.

Who You Are

• Associate or Bachelor's degree required, with foundational knowledge and skills relevant to the position.
• Excellent interpersonal skills due to significant level of cross functional interaction.
• Excellent analytical, problem solving, presentation, organizational skills, and written/verbal communication skills.
• Strong relationship skills and proven track record of informally managing and networking with staff of diverse functions and objectives.
• Ability to multitask and prioritize workload to meet established deadlines and performance standards.
• Must have the ability to work mandatory overtime when required.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance.

Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

• Kansas City, KS: $20.34 - $27.26 / hour
• Des Moines, IA: $21.47 - $28.77 / hour
• Charlotte, NC: $22.60 - $30.29 / hour
• Chicago/Minneapolis: $24.86 - $33.32 / hour
• Los Angeles/New York City: $27.12 - $36.35 / hour

Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligibility

Pension is eligible.

Job Level

Production Specialist II: Bachelor's degree or equivalent required, plus 2+ years work experience in print buying or print expediting. Advanced analytical, problem solving, time management, decision-making, planning and organizational skills required.

Work Environment

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements. If you're local to Des Moines, IA, this would be a hybrid work environment, working at minimum 3 days in the office.

Work Authorization/Sponsorship

We're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States?

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience

Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.