Production Specialist

About Stronghouse Strong on the Inside & Out. We know nothing's more valuable than what takes place on the inside of a home, the family moments that strengthen bonds. The lived experiences that shape communities. We believe our customers' attention should be on nurturing and enjoying their interests and their families, not on roofs, siding, or windows. Our job is to make sure that it never changes. The Production Specialist ensures a smooth and positive experience for homeowners throughout their remodeling journey. Serving as the main point of contact, this role bridges communication between sales representative and the production team, coordinating schedule, managing logistics and addressing concerns from project onboarding through completion. Role Description and Expectations Project Scheduling & Coordination Schedule siding, roofing, decking, gutters, and window installations based on contract review and production needs Communicate timelines and expectations clearly to homeowners Apply, track and confirm required permits. Schedule final inspections as needed Coordinate logistics for materials, dumpsters, and portable toilets Maintain detailed project notes in company systems Collaborate with Field Managers to track progress, flag issues, and resolve scheduling conflictsCustomer Experience & CommunicationIdentify job needs and order appropriately, make judgment calls based on project and business needsCollaborate and problem solve with partners on the most effective solutions for jobsAbility to outsource and manage a 10-99 crew, use autonomy on what crews to use for job based on geography, complexity of the project and customerSet up site safety procedures to remain OSHA compliantServe as the sales representative primary contact, providing updates via phone, email and textAddress concerns promptly and escalate issues when necessaryFollow up post installation to confirm satisfaction before billingStep in to assist other production roles as needed during absences. Qualifications Excellent written and verbal communication skills5+ years of experience in exterior home services (roofing, siding, windows, or similar)Strong organizational and time management abilitiesHigh attention to detail and accurate data entry habitsConfidence interpreting contract information to identify scheduling needsCalm, professional demeanor in time-sensitive or high-pressure situationsCreative problem-solving and conflict resolution capabilitiesProficient with Microsoft Office and web-based platforms