Production Manager - Onsite Conversion Services

Responsibilities

• Serving as the primary customer interface for Veterans Affairs and subcontractor personnel at this facility / location where extraction and digitization processing is taking place
• Resolving local issues affecting operations and overall extraction and digitization processing
• Identifying and understanding the specific conversion rules affecting each document type being digitally converted for VA’s use
• Ensuring personnel are thoroughly trained on associated processes and procedures including proper use of the Source Material Tracking System (SMTS)
• Escalating issues that cannot be resolved locally including security, production issues, and external factors
• Making daily monitoring and reporting of daily production metrics and quality measurement, i.e., situation reports
• Generating trend analysis of production metrics and quality measurements for weekly review
• Interfacing with the subcontractor daily to provide direction and to capture production operations issues
• Identifying and escalating any issues negatively affecting the extraction and digitization processing of government personnel records in terms of quantity or quality
• Performing root cause analysis of issues affecting extraction and digitization processing and preparing after action reports to document steps for remediation and process improvement
• Opening and documenting internal service tickets that affect extraction and digitization processing operations
• Establishing standard operating procedures for on-site extraction and digitization processing support and apply updates as required
• Reviewing the physical production facility daily - reviewing custodial controls of government records and physical plant operations, workstations conditions and overall tidiness of plant operations
• Total control of waste material in the facility under GDIT control
• Manages the day-to-day operations of tasks in assigned program areas including technical work, staff supervision, financial and business development activities
• Supervises the work of assigned business unit staff members
• Aligns teams, sets goals, executes initiatives, and improves processes for the specific business units
• Analyzes and provides guidance on the current processes and workflows to help the organization run efficiently and effectively
• Contribute to the creation of business strategies to achieve business targets
• Keeps current with business and economic trends to forecast how the business will need to adapt and change over time

Qualifications

• Bachelor’s Degree or equivalent and 7+ years of experience overseeing custodial control of vendor / government records
• 7+ years of progressive experience with managing quality metrics to support program compliance where service level agreements or service level requirements exist
• 7+ years of experience identifying risks and mitigation, and performing root cause analysis to diagnose issues affecting production goals, capacity, and quality
• 7+ years working in either an automated or factory-floor environment with direct hands-on experience reviewing production goals and quality