Production Manager

About the role

This position involves leading department production activities, communicating with staff and customers, driving improvements, meeting goals, and managing technicians.

Responsibilities

• Develop and implement strategies for maintaining adequate staffing levels, capacity planning, and controlling workflow.
• Act as a change agent to identify, lead, support, and implement lean service methodologies.
• Model the Company’s values to influence others to perform in an aligned manner.
• Facilitate and lead cross-functional interaction to drive decision making, remove road blocks, and bring resolution.
• Maintain a work environment in accordance with 5S and Safety requirements.
• Timely communicate with senior management regarding urgent and important matters.
• Develop and/or manage Key Performance Indicators (KPIs) to ensure performance, service, quality, and cost goals are achieved.
• Ensure technicians receive necessary technical information in a timely manner, including pending datasheets.
• Monitor productivity results and provide timely, accurate, and constructive feedback and recognize high performance.
• Partner with on-site coordinator, Lab Administrator, and Sales to meet on-site commitments while maintaining depot demand.
• Review and provide preliminary approval of capital and purchase requests.
• Affirm compliance with all company, customer, and governmental policies, procedures, and standards and take corrective action(s) when necessary.
• Ensure training and development plans are in place and communicated to technicians to drive performance improvement and technician career progression.
• Provide ongoing assistance and direction to staff relative to Company's services.
• Complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline.
• Establish and maintain positive customer and employee relationships, including modeling and facilitating teamwork within the laboratory and with sales staff.
• May be responsible for lab management and operations oversight in Service Manager's absence.

Requirements

Required:

• Bachelor's Degree from accredited four-year college or university, preferably in a technical field or the equivalent combination of education and experience.
• Proficiency with Microsoft Office computer software including Word, Excel, and Outlook.
• Advanced organizational and time management skills.

Prior to applying, please review the following preferred qualifications:

• Commercial calibration experience.
• Certification in Lean Six Sigma or Project Management.
• Experience or training in electronics or machining.
• Familiarity with basic hand tools.
• Extensive statistical background.

Qualifications

Essential:

• Ability to develop and implement strategies for maintaining adequate staffing levels, capacity planning, and controlling workflow.
• Ability to act as a change agent to identify, lead, support, and implement lean service methodologies.
• Ability to model the Company’s values to influence others to perform in an aligned manner.
• Ability to facilitate and lead cross-functional interaction to drive decision making, remove road blocks, and bring resolution.
• Ability to maintain a work environment in accordance with 5S and Safety requirements.
• Ability to timely communicate with senior management regarding urgent and important matters.
• Ability to develop and/or manage Key Performance Indicators (KPIs) to ensure performance, service, quality, and cost goals are achieved.
• Ability to ensure technicians receive necessary technical information in a timely manner, including pending datasheets.
• Ability to monitor productivity results and provide timely, accurate, and constructive feedback and recognize high performance.
• Ability to partner with on-site coordinator, Lab Administrator, and Sales to meet on-site commitments while maintaining depot demand.
• Ability to review and provide preliminary approval of capital and purchase requests.
• Ability to affirm compliance with all company, customer, and governmental policies, procedures, and standards and take corrective action(s) when necessary.
• Ability to ensure training and development plans are in place and communicated to technicians to drive performance improvement and technician career progression.
• Ability to provide ongoing assistance and direction to staff relative to Company's services.
• Ability to complete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline.
• Ability to establish and maintain positive customer and employee relationships, including modeling and facilitating teamwork within the laboratory and with sales staff.
• Ability to be responsible for lab management and operations oversight in Service Manager's absence.

Skills

Desired:

• Certification in CCT, METCAL, GPETE, Electronics, GCAMS, or Avionic.

Benefits

Transcat offers competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and more!

Pay

Competitive compensation is offered based on experience and qualifications.

Schedule

The schedule for this position is typically full-time, but may vary based on department needs.