Production Manager
At Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
About the role
The Production Manager’s primary responsibility is providing an exceptional and successful customer experience while leading and managing the workflow through effective utilization of the workforce. The Production Manager plays a pivotal role in the success of the customer’s experience by ensuring quality in the repair facility is maintained and delivery target dates are achieved, while working in alignment with all team members to achieve the repair facility’s KPIs.
Responsibilities
- Ensure consistent execution of WOW (Wow Operating Way) plan
- Plan daily production schedule to maximize efficiency and maintain cycle time goals
- Run production meeting to communicate priorities to staff
- Perform in-process quality control checks to ensure company standards are met
- Immediately identify and address any quality issues or production delays
- Perform final quality inspection prior to delivery of the vehicle to customer
- Ensure customers’ vehicles are repaired on time, exceeding Gerber Collision’s quality expectations and the customers’ needs
- Other duties as assigned
Requirements
- High School Diploma or equivalent
- Proven experience in a collision repair environment or similar role
- 3 years of experience
- Valid Driver’s License
- I-Car Registered (working towards Gold Class certification)
Skills
- Self-motivated with strong decision-making skills
- Ability to operate effectively in a fast-paced environment, demonstrating multi-tasking ability while working under pressure
- Time management skills—must be able to meet deadlines
- Ability to give direction in a team environment
- Ability to interpret work scope from vehicle estimates or work orders
- Customer service-oriented with strong organizational skills
- Comprehensive knowledge of vehicle repair practices
- Effective communication, both verbally and in writing
- Strong attention to detail and a high degree of accuracy
- Frequently required to bend, crouch, reach, handle tools, and lift in excess of 50 lbs of materials
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for full-time employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, prescription drug, dental, and vision insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer-paid short-term disability and life insurance
- Additional voluntary life insurance
- Continuing education opportunities
- Free prescription or non-prescription safety glasses annually
- Annual voluntary uniform stipend
- Voluntary Daily Pay option available
Pay
$60,000 - $80,000 a year
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Visit gerbercareers.com to learn more about our company.