Production Manager
About the Role
The Production Manager's primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and managing the workflow through effective utilization of the workforce. The Production Manager plays a pivotal role in the success of the customer's experience by ensuring the quality in the repair facility is maintained and delivery target dates are achieved while working in alignment with all team members in achieving the repair facilities KPIs.
Key Responsibilities
- Ensure consistent execution of WOW (Wow Operating Way) plan
- Plan daily production schedule to maximize efficiency and maintain cycle time goals
- Run production meeting to communicate priorities to staff
- Perform in-process quality control checks to ensure company standards are met
- Immediately identify and address any quality issues or production delays
- Perform final quality inspection prior to delivery of the vehicle to customer
- Other duties may be assigned
The Production Manager ensures that the customers' vehicles are repaired on time, exceeding Gerber Collision's quality expectations and the customers' needs.
Qualifications
- High School Diploma or equivalent
- Proven experience in a collision repair environment or similar role
- 3 years experience
Required Skills
- Self Motivated and decision making skills
- Effectively operate in a fast-paced environment, demonstrating multi-tasking ability while working under pressure
- Time Management Skills - Must be able to meet deadlines
- Give Direction in a team environment
- Ability to interpret work scope from vehicle estimates or work orders
- Customer Service Oriented and strong organizational skills
- Comprehensive knowledge of vehicle repair practices
- Communicate effectively, both verbally and in writing
- Strong attention to detail and a high degree of accuracy
Other Requirements
- Valid Driver's License
- Frequently required to bend, crouch, reach, handle tools and lift in excess of 50lbs of materials
- I-Car Registered (working towards Gold Class certification)
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
- Voluntary Daily Pay option available
Pay
$49,000 - $70,000 / Year. Compensation is commensurate with skill, education and experience. This position may also be eligible for Bonus opportunities tied to individual or business initiatives.