Production Manager

About Us

Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. We're committed to outstanding service, quality craftsmanship, and making a positive impact in our community. As the #1 mobile flooring franchise in North America, our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8-star rating, driving rapid growth that's six times faster than our competitors.

About the Role

As Production Manager, you'll lead daily operations, manage installer relationships, and ensure customers are delighted from start to finish. This is a customer satisfaction-driven role where every decision should keep the customer experience front and center. It requires strong leadership, multitasking, attention to detail, industry knowledge, and a can-do attitude to keep projects moving forward.

Responsibilities

• Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Project Communication: Keep customers and installers informed with clear, timely updates on project timelines, start dates, and any immediate needs.
• Team Collaboration: Lead weekly meetings with sales staff to review new sales and ongoing projects.
• Installer Recruitment & Vetting: Proactively source and evaluate installer talent.
• Installer & Vendor Management: Oversee relationships with installers and vendors to ensure consistent quality and dependable partnerships.
• Conflict Resolution & Problem-Solving: Resolve conflicts, negotiate effectively, and troubleshoot challenges with a solutions-first approach.
• Warehouse & Inventory Management: Organize and oversee product storage for efficient, orderly warehouse operations.
• On-Site Quality Control: Conduct regular job site visits to verify work meets company standards and customer expectations.
• Product & Cost Management: Oversee product allocation and manage job costs efficiently.
• Documentation: Take before-and-after photos on every project to ensure accountability and quality.
• Customer Satisfaction: Strive for 5-star ratings on every project through exceptional service and strong relationships.

Qualifications

• 2+ years of experience in flooring installation and/or production management preferred
• Strong communication skills, both by phone and in person
• Established industry contacts a plus
• Proficient in scheduling, planning, and workflow optimization
• Tech-savvy (Salesforce, Excel, Outlook, or similar tools)
• Proactive problem-solver with strong planning skills and a can-do attitude
• Highly organized and detail-oriented
• Confident decision-making abilities
• Genuine passion for delivering an outstanding customer experience
• Ability to visit active job sites and warehouse areas, including walking on uneven surfaces and occasional lifting
• Valid driver's license and proof of insurance

Benefits

• Competitive salary: $50,000–$65,000, based on experience
• Performance bonuses
• Gas and mileage provided for use of your personal vehicle
• Laptop and/or tablet, plus all tools needed to be successful
• Paid vacation and holidays
• Paid training and ongoing development

Pay

$50,000–$65,000 base salary plus performance bonuses.

Schedule

Full-time schedule (Monday–Friday, occasional weekends as needed).

Meet the Owner

Matt is the proud owner of Floor Coverings International. A lifelong Michigander, he's married with two sons, and family is at the center of everything he does. Before starting this business, Matt spent twenty years in sales and marketing. He made the leap into ownership to build something he could grow alongside both his community and his family. Outside of work, Matt enjoys fishing, boating, basketball, football, and grilling barbecue. As a leader, he's approachable, community-minded, and genuinely invested in the people around him.