Production Manager

Benefits

• Company parties
• Competitive salary: $60,000–$75,000, based on experience
• Company vehicle provided for work-related projects
• Laptop and/or tablet, plus printer, provided
• Paid vacation and holidays
• Paid training and ongoing development
• Full-time schedule (M–F, occasional weekends)

About the role

Floor Coverings International is a locally owned and operated franchise delivering exceptional flooring solutions with a customer-first focus. We're committed to outstanding service, quality craftsmanship, and making a positive impact in our community — and we're looking for a Production Manager to help lead the way.

Responsibilities

• Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention.
• Project Communication: Keep customers and installers informed with clear, timely updates on project timelines, start dates, and any immediate needs.
• Team Collaboration: Lead weekly meetings with sales staff to review new sales and ongoing projects.
• Installer Recruitment & Vetting: Proactively source and evaluate installer talent.
• Installer & Vendor Management: Oversee relationships with installers and vendors to ensure consistent quality and dependable partnerships.
• Conflict Resolution & Problem-Solving: Resolve conflicts, negotiate effectively, and troubleshoot challenges that arise during construction to keep projects on track.
• Warehouse & Inventory Management: Organize and oversee product storage for efficient, orderly warehouse operations.
• On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations.
• Product & Cost Management: Oversee product allocation and manage job costs efficiently.
• Documentation: Take before-and-after photos on every project to ensure accountability and quality.
• Customer Satisfaction: Strive for 5-star ratings on every project through exceptional service and strong relationships.

Qualifications

• 2+ years of experience in flooring installation and/or production management preferred
• Strong communication skills, both by phone and in person
• Established industry contacts a plus
• Tech-savvy (Salesforce, Excel, Outlook, or similar tools)
• Proactive problem-solver with strong planning skills
• Highly organized and detail-oriented
• Cover letter required

Skills

• Leadership
• Multitasking
• Attention to detail
• Industry knowledge
• Communication
• Project management
• Installation
• Vendor management
• Conflict resolution
• Inventory management
• Quality control
• Documentation
• Customer service

Benefits & Perks

• Company parties
• Competitive salary: $60,000–$75,000, based on experience
• Company vehicle provided for work-related projects
• Laptop and/or tablet, plus printer, provided
• Paid vacation and holidays
• Paid training and ongoing development
• Full-time schedule (M–F, occasional weekends)

Pay

$60,000–$75,000 base (based on experience)

Schedule

Full-time schedule (M–F, occasional weekends)