Production Manager

Position Overview

As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax’s Service Operations Department. This position partners closely with the Operations Manager to lead teams, maintain inventory, and ensure smooth execution of service functions. You will help drive performance, foster a positive associate and customer experience, and contribute to continuous improvement initiatives. If you are passionate about leadership, operational efficiency, and creating value for both associates and customers, this is your opportunity to grow with CarMax.

Responsibilities

• Lead and manage associates to achieve production targets and maintain accurate inventory levels
• Provide coaching and feedback through formal and informal observations to support associate development
• Participate in hiring and training processes to build a strong, high-performing team
• Monitor and maintain key performance measures to ensure operational success
• Execute continuous improvement initiatives to enhance efficiency and customer experience
• Resolve customer concerns promptly and professionally, delivering exceptional service
• Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE

Requirements

• Minimum of 5 years of management experience in a fast-paced, complex environment
• Ability to lead teams to achieve production goals and maintain operational standards
• Skilled in reading, interpreting, and maintaining accurate data records
• Strong multi-tasking abilities in a dynamic work setting
• Effective verbal and written communication skills for customer and associate interactions
• Proficiency in common and proprietary software systems
• Ability to work in indoor/outdoor environments, including noisy or inclement conditions, with flexible scheduling (nights, weekends, holidays) and occasional travel

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

Pay

The annual salary for this position is $82,000.00 - $143,600.00. May be eligible for bonus and equity.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

• Full-time Hourly or Commission/Incentive Eligible Associates:
  • Earn up to 48 hours of sick time per year accrued on a per pay period basis
  • Between 80 hours and 200 hours per year of vacation time after a 90-day waiting period, depending on years of continuous service with the Company
  • 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday
  • If an Associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay
• Full-time Salaried Associates:
  • Entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval

For more details about benefits, please visit our CarMax Benefits website.