Production & Inventory Planner

About the role

Act as the customer's representative to ensure that their demands are met with a focus on optimizing the customer experience, with high attention to detail on planning.

Responsibilities

• Act as the customer's representative to ensure that their demands are met with a focus on optimizing the customer experience
• Serve as the lead point of contact for all customer account related matters
• Communicate with clients to ensure that all their needs are understood and addressed in a timely fashion
• Plan production based on customer forecasts
• Track production vs. customer demand
• Manage customer inventory vs. production demands
• Maintain customer production forecast and update regularly
• Serve as the liaison between the Production Planning and Manufacturing departments
• Work with Quality Assurance to optimize production quality and address any related issues
• Collaborate with various internal departments to ensure that they fulfill customer requests in a timely manner
• Collect and analyze data related to customer production
• Collaborate with sales team to identify and grow opportunities within customer accounts
• Generate progress reports to give to clients and management within the organization
• Identify new business opportunities with existing customers and communicate these to the sales team
• Communicate information on receipt and disbursement of materials, finished goods and components
• Place necessary orders for components that have been identified as depleted items or items that have reached reorder points
• Report discrepancies between physical counts and the inventory records and report reasons for discrepancies
• Analyze inventory discrepancies and findings and report to supervisor
• Participate in planning and completion of physical inventories as necessary
• Generate reports and data analysis for upper management
• Plan, develop, implement, and report on clear and standardized processes and procedures for all aspects of product and process including but not limited to standard operating procedures and functional process control
• Serve as the lead to document customer complaints and NCAP's
• Provide feedback to customers on actions taken to resolve quality non-conformances
• Periodically solicit feedback on Stellar performance
• Requires close collaboration with management, manufacturing, engineering, supply chain, and quality assurance
• Collaborates with other departments to identify critical success factors, develop measurement systems, and implement continuous process improvement methodologies
• Assist with the creation of departmental standard operating procedures
• Perform other related duties as assigned by management

Qualifications

• B.S. in Business Administration, Supply Chain, Accounting, or related field required
• Minimum 5+ years of experience in Production Planning and Inventory Control in manufacturing
• Excellent oral and written communication skills
• Excellent proficiency with Microsoft Excel
• Experience implementing systems and processes within an organization
• Direct experience dealing with customers and customer issues
• Familiarity with SAP and similar systems a plus
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Benefits

• Competitive compensation
• Extensive paid training
• Comprehensive and flexible suite of benefits package
• 401K with company match
• Team member discounts
• Rewards for top performers
• Career advancement opportunities

Pay

Compensation Range: $60,000 - $75,000 / Base Salary. Compensation within range to be determined by the applicant's education, experience, knowledge and skills, as well as internal equity and alignment with market data.