Production Hospitality Crew Lead

Major Duties

• Assists with the Artist's/Renter's backstage experience at The Soraya under general supervision of the Production Administrator
• Cultivates an excellent hospitality experience for visiting artists, guests and renters at The Soraya
• May lead a small group of Hospitality Crew members before, during and after an event to ensure all hospitality goals are accomplished
• May substitute/fill in for Artist Hospitality Liaison as needed
• Sets up and maintains catered events/hospitality according to Artist's/Rental Client needs, observing all dietary restrictions and allergy considerations
• Moves and lifts furniture and catering equipment up to 60 lbs
• Maintains all hospitality, kitchen and service/dining areas clean and organized, including washing dishes, breaking down tables, etc., while maintaining excellent customer service
• Breaks down/cleans up catered events/hospitality according to Artist's/Rental Client needs
• Assists guests with finding their seats
• Offers directional or way-finding for guests from parking areas to theater venues and/or to various areas within the theater
• Sets out informational and/or directional signage, lobby tables, chairs, and/or benches
• Provides emergency instruction in the case of fire or earthquake to guests throughout the theater
• Demonstrates adherence to dress code when working events
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent
• One (1) year of full-time experience working in a fast-paced hospitality environment for a theater, hotel, restaurant, large assembly venue, or similar facility
• Two (2) years of Catering/Food Service and Customer service experience preferred
• Must possess a valid California Driver's License

Knowledge, Skills, & Abilities

• Thorough knowledge of applicable procedures and regulations related to hospitality industry
• Knowledge of proper food handling, sanitation, and safety in the work place
• Working knowledge of Microsoft Office Suite, EventPro and Jolt
• Demonstrated experience and/or skills in leading a group of staff on a task or goal
• Demonstrated good customer service and public relation skills, with the ability to work in a fast-paced environment, under pressure of deadlines and with a wide variety of personalities in the execution of events
• Knowledge of proper food handling, sanitation and safety in the work place preferred
• Displays a professional and personable attitude towards touring and venue personnel as well as any guest to the venue
• Ability to lift 60 lbs

Pay

• Classification: 8820 – Community Service Specialist
• Anticipated HIRING RATE: $21.89 per hour
• Salary range: $21.89 - $34.36 per hour

Schedule

• Intermittent, on-call; hours and schedule vary
• Temporary-renewable position, end date to be determined