Production Development Manager

About Us

Since 1967, Toll Brothers has been building luxury homes and communities in premier U.S. locations. As a Fortune 500 company operating in over 60 markets, we are the country’s premier luxury builder offering a wide range of product types and price points for first-time, move-up, active-adult, and second-home buyers. We value diverse perspectives and strive to create an inclusive workplace where all employees feel respected and can be their authentic selves.

About the Role

The Production Development Manager will serve as an expert in instructional design, managing strategic initiatives from project management and content development to end-user delivery. This role involves creating innovative educational content using sound instructional design methodologies and effective project management to enhance the success of our production and customer care organization.

Responsibilities

• Enhance existing curriculum of instructional materials for instructor-led courses, online programs, learning aids, and other training initiatives.
• Write effective copy, instructional text, audio scripts, and video scripts tailored to the audience.
• Brainstorm creative and innovative instructional design strategies.
• Lead project meetings, prioritize tasks, resolve conflicts, and manage project plans within budget and timelines set by the National Production teams.
• Develop course materials based on input from subject matter experts to create impactful training content.
• Research and identify ways to foster a collaborative training environment and grow the learning presence of the Production and Customer Care teams.
• Recommend changes to existing courses, including technology or instructional methods, to increase adoption.
• Continuously analyze courses to ensure they meet Toll Brothers brand standards, achieve positive reviews, and drive behavior changes.
• Stay updated on emerging instructional technologies and recommend adoption when beneficial.
• Conduct training-the-trainer classes for trainers and Production leaders to ensure consistent, high-level training delivery.

Qualifications

• Bachelor’s degree, preferably in Instructional Design, Construction Management, or Communications.
• 7+ years of experience in instructional design and/or curriculum development for synchronous and asynchronous curricula.
• 5+ years of previous training facilitation experience.
• Ability to travel 40% of the time.

Preferred Qualifications

• Graduate degree in relevant fields such as Real Estate Development, Construction Management, or Engineering.
• Experience or internships within residential real estate or homebuilding.

Skills

• Teamwork: Ability to work collaboratively and independently to meet deadlines.
• Communication: Superior interpersonal, writing, and communication skills across all organizational levels; ability to organize ideas clearly and concisely.
• Training Delivery: Professional and engaging training delivery for all learners, both virtually and in person.
• Problem-Solving: Ability to solve problems with minimal supervision and balance multiple projects in a team environment.
• Continuous Learning: Strong interest in growth, knowledge transformation, and supporting learners with diverse skills and abilities.

Benefits

• Comprehensive medical and dental coverage.
• 401(k) retirement plan.
• Discounted stock purchase plan.
• Discounts on mortgages, homes, appliances, and more.