Production Branch Manager

About the Company

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding with over 60 years of experience and more than 2.6 million homes built. Our mission is to create safe, secure, stylish, and comfortable homes that adapt to the changing needs of today's homebuyers. We foster a company culture that promotes professionalism, teamwork, health & wellness, and work-life balance.

Work Environment & Culture

• Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in team-building events, social gatherings, company outings, and holiday celebrations.
• Work-Life Balance: We support a healthy work-life balance and recognize the importance of time outside of work commitments.

About the Role

This position leads branch-level production activities, ensuring efficient execution of lending workflows, high-quality loan submissions, and a strong customer experience. The role establishes short-term operational plans, oversees daily performance, and ensures alignment of sales and operational practices with organizational goals. This position partners with internal teams to resolve complex issues, support pipeline management, and optimize branch productivity. The role is also responsible for branch Loan Officer recruiting, coaching, training, and coordination of policies and procedures.

Personal loan production is expected in this role but is secondary to leadership and branch management responsibilities. Individual production expectations are established at the discretion of the Director and may be adjusted based on market conditions, branch needs, and overall business objectives.

Responsibilities

• Lead and manage branch production activities, including pipeline oversight, workflow coordination, and team performance.
• Establish short-term operational goals that support loan quality, efficiency, and service-level expectations.
• Create a positive work atmosphere for internal branch staff and foster collaboration with builder partners.
• Ensure team adherence to lending policies, procedures, and regulatory requirements.
• Review and resolve escalated production issues involving underwriting, processing, closing, or borrower needs.
• Collaborate with Sales, Processing, Underwriting, and Operations to support timely loan movement and issue resolution.
• Monitor productivity, loan quality metrics, and branch performance trends; implement improvements as needed.
• Recruit, coach, train, and develop loan officers, sales support staff, and other branch personnel.
• Review loan submissions for completeness and accuracy; assist team members in strengthening file quality.
• Communicate operational updates, policy changes, and expectations to branch staff and cross-functional partners.
• Support branch growth initiatives and ensure a consistent, customer-focused experience.

Requirements

• Minimum of 4–6 years of relevant experience in consumer lending, lending sales, branch operations, or a related field, or equivalent experience.
• Bachelor’s degree in business, finance, sales, or a related discipline, or equivalent education.
• Experience supervising or managing lending, sales, or operations teams.
• Leadership responsibility for performance management and operational execution.

Preferred Qualifications

• Experience leading branch-level production teams or multi-role sales operations.
• Strong knowledge of mortgage products, investor guidelines, and workflow processes.
• Experience coaching loan officers or supporting high-volume production environments.

Skills & Competencies

• Strong leadership and team management capabilities.
• Ability to anticipate and resolve loan-level issues proactively.
• Advanced knowledge of lending practices, loan workflows, and production standards.
• Ability to solve complex operational and customer-impact issues using experience and judgment.
• Disciplined approach to branch culture and adherence to company mission and values.
• Effective communication and collaboration skills.
• Ability to coach and develop employees across multiple production roles.
• Strong organizational and pipeline management skills.
• High attention to detail and commitment to loan quality.
• Ability to prioritize and manage competing branch-level demands.
• Proficiency with loan origination systems and operational tools.
• Strong problem-solving and process-improvement abilities.

Working Conditions

This role is market-based and requires regular in-person presence in the assigned division office. Work is performed in a general office or branch environment, with frequent interaction with loan officers, processors, underwriters, and customers. Extended periods of system work and communication are required. Occasional travel may occur for training, leadership meetings, or branch support.

Physical Requirements

• Ability to remain seated for extended periods during system or documentation work.
• Frequent use of computers, communication tools, and loan systems.
• Ability to lift and carry light materials such as loan files or reports.
• Ability to move throughout branch or office environments for collaboration.
• Sustained concentration when reviewing detailed loan or pipeline information.

Benefits

• Competitive Compensation: Performance-based rewards and results-driven structure.
• Health & Wellness: Comprehensive medical, dental, and vision insurance options, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
• Financial Future: Access to a 401(k) retirement savings plan.
• Time Off: Vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, short- and long-term disability coverage, and an employee assistance program (EAP).
• Exclusive Perks & Discounts: Homeownership and financing discounts, and discounted group pet insurance rates.