Production Associate - Bleecker

About the role

We are seeking an enthusiastic and skilled Production Associate to join our retail team! This role combines customer-facing responsibilities, inventory management, food preparation, and educational outreach in a fast-paced, collaborative environment. You will be responsible for providing excellent customer service, maintaining product quality, and ensuring the smooth operation of daily tasks in the shop.

Responsibilities

Customer Service & Product Knowledge

• Assist customers with product selection, offer samples, and provide expert knowledge on cheeses, charcuterie, and specialty items.
• Cut, wrap, weigh, and wrap cheese and meat products to customer specifications.
• Build relationships with customers, promoting new products and seasonal offerings, and proactively anticipating their needs.
• Handle customer inquiries, resolve issues, and ensure customer satisfaction.

Inventory & Merchandising

• Receive and organize product deliveries, ensuring accurate stock and quality checks.
• Manage proper inventory levels and rotate products using FIFO principles and NYC health code guidelines.
• Maintain the cheese cases, create visually appealing displays and ensure proper pricing, labeling, and signage.
• Assist in stocking shelves and maintaining a neat, organized sales floor and back-of-house area.

Food Safety & Cleanliness

• Adhere to food safety standards and maintain cleanliness throughout the shop, including food prep areas and storage.
• Perform daily cleaning tasks and ensure the highest standards of sanitation.

Food Preparation & Event Support

• Prepare cheese and snack trays, parfaits, and other in-house items for sale.
• Host and facilitate tastings and educational events, supporting customer engagement and product knowledge.
• Assist with