Production Associate

Department: Production • Reports To: Production Supervisor / Department Manager • Location: Buffalo, NY

About the Role

Immediate Mailing Services is seeking dependable, motivated, and detail-oriented individuals to join our production team. Production Associates play a critical role in the preparation, printing, inserting, sorting, quality control, packaging, and distribution of customer communications and mail products.

This position is ideal for individuals who enjoy working in a fast-paced environment, take pride in producing quality work, and want opportunities to learn new skills and advance within a growing organization. No industry experience is required for many assignments—we are willing to train individuals who demonstrate a strong work ethic, reliability, and a commitment to quality.

Responsibilities

• Operate, monitor, and support various production, printing, inserting, sorting, packaging, and mailing equipment.
• Perform quality checks to verify accuracy, completeness, and compliance with customer and company requirements.
• Load materials, supplies, paper, envelopes, and production components into equipment or workstations.
• Package, sort, stage, palletize, and prepare finished products for shipment or mailing.
• Follow standard operating procedures, work instructions, safety requirements, and quality standards.
• Complete required production documentation accurately and in a timely manner.
• Identify quality concerns, equipment issues, or production discrepancies and notify leadership as appropriate.
• Maintain a clean, safe, and organized work area.
• Work collaboratively with team members to meet daily production goals and customer deadlines.
• Assist with inventory movement, material handling, and general production support activities.
• Cross-train in multiple departments and production processes as business needs require.
• Perform duties outside primary responsibilities or assigned department as reasonably requested by management, occasionally outside regular working hours (aligned with labor laws).

Key Performance Indicators

• Attendance and reliability
• Productivity and throughput
• Quality and accuracy rates
• Safety compliance
• Teamwork and collaboration
• Ability to learn and perform multiple production functions
• Meeting production schedules and customer deadlines
• Reduction of waste, errors, and rework

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job.

Pay

• Compensation range: $35,360–$39,520 annually, depending on experience.
• Shift differential: 2nd Shift +$1/hr, 3rd Shift +$2/hr (based on hours worked).
• Pay schedule: Weekly.

Schedule

Full-time. A typical work schedule is based on operational needs and may include 1st, 2nd, or 3rd shift assignments, with flexibility to support overtime, peak production periods, and special projects.

Benefits

Benefits begin the first day after the first two full months of employment.