Production Associate

About ExpertVoice

We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise. At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, bold and give a damn. We believe that our people are the heart and soul of our organization and their commitment to these values drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.

About the role

Reporting to the Creative Development Manager, the Production Associate supports our brands and the Marketing Services team by building templated lessons, campaign pages, promotions and executing other production-related activities inside our proprietary platform. The content you build allows brands to reach an audience of credible experts with education and information to improve their ability to provide authentic recommendations that drives purchase decisions. This role is ideal for someone with a design background who enjoys structured, detail-oriented production work. You’ll take finalized lesson scripts and client-provided assets and assemble polished, visually engaging lessons using predefined templates. You will also support QA, basic campaign set up and other operational processes across the marketing services team. This is not a writing role and does not require a coding background. You will work closely with Project Management, CS, Sales and Marketing Services to deliver projects on time or ahead of schedule.

Responsibilities

The majority of the Production Associate's time will be spent building templated and video-supported lessons. You’ll take finalized lesson scripts and client-provided assets and assemble polished, visually engaging lessons using predefined templates.

• Upload and place lesson inputs including text, images, and occasional videos
• Use your design judgment to:
  • Select and apply background images
  • Choose and place hero images
  • Ensure strong visual hierarchy, spacing, and readability
• Follow established lesson templates while maintaining a polished, consistent look and feel
• QA lessons prior to launch
• Troubleshoot common production issues (asset sizing, image quality, template quirks, etc.)
• Respond to internal feedback and make revisions as needed

Requirements

• 1-3 years experience in design, visual production, or digital content creation
• Experience working in templated systems such as CMS, LMS, page builders, or WYSIWYG tools
• Strong visual eye for layout, spacing, and consistency
• Comfortable working with image assets:
  • Uploading, resizing, and light editing
  • Making judgment calls when assets need cleanup or adjustment
• Able to follow a written script and template precisely while executing independently
• Detail-oriented, organized, and reliable with deadlines
• Familiarity using AI, especially as it relates to solving design problems

Nice to have

• Experience with e-learning or lesson-based content
• Familiarity with advocacy, training, or education platforms
• Monday.com experience
• Basic accessibility awareness (image choice, readability, consistency)

Benefits

• Competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases
• Comprehensive Benefits Package:
  • Medical, dental, and vision insurance for employees and eligible dependents
  • Flexible spending accounts (FSA) and health savings accounts (HSA)
  • Life insurance, and both short- and long-term disability
• Generous Parental Leave: up to 15 weeks of paid parental leave for full-time employees
• 401(k) with employer match
• Work-life Flexibility: fully remote role with freedom to work from anywhere in the Continental USA; 40-hour workweek with core hours of 10:00am-3:00pm MT, Monday-Friday
• Exclusive Employee Incentives: clients often extend exclusive incentive purchase programs to ExpertVoice employees

Pay

The approximate compensation range for this role is a base of $55,000 to $60,000 plus 1.5% bonus annually. Final compensation will be determined by various factors such as relevant work experience, skills, certifications, and geographic location.