Production Assistant

About the role

The Production Assistant provides administrative support in a field office environment, supporting the Production Team and Project Managers.

Responsibilities

• Exercises judgement within established guidelines to plan, prioritize and organize a diversified workload.
• Project pre-planning
• Processing new leads and entering into proper systems
• Maintaining the daily production and on call schedules
• Managing job files and project documentation, including auditing files for billing
• Monitoring, auditing and filing daily paperwork from the field
• Maintain customer files via digital database and physical file system
• Contacting clients in a customer support role
• Sets up subcontractor purchase orders
• Obtains materials quotes and manages materials lists
• General administrative tasks, such as ordering supplies, refilling bins and setting up FedEx shipments
• Aids with travel needs such as hotel reservations and flight booking
• New field personnel onboarding and training coordination
• Helps the field with technology needs and technology troubleshooting
• Ensures all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards
• Other projects and duties as assigned

Requirements

• 2+ years general office administration experience
• Construction, restoration or insurance industry experience preferred
• G-Suite knowledge (Gmail, Sheets, Google Drive)
• Microsoft Office knowledge (strong emphasis in Word & Excel)
• English language literacy & fluency
• Ability to multitask in a fast-paced office environment
• Strong written and verbal communication skills
• Attention to detail and keen sense of safeguarding other people's property and information
• Comprehensive understanding of customer service principles and practices
• Ability to work under time constraints to meet specific obligations
• Strong organizational and data entry skills

Qualifications

• None specified