Production Analyst - Client Services

About the role

Production Analyst is an entry-level position in the client services department. The primary responsibilities are to act as a liaison between the internal DataLab USA client team and other internal departments, including analytics and marketing technology. This role provides essential support to DataLab for campaign database marketing services and is a gateway to either Client Services or Marketing Technology career paths.

Local candidates to Westminster, CO only. No sponsorship available for this position.

Responsibilities

• Act as primary coordination point for all incoming client assets and documentation
• Coordinate campaign production schedules internally
• Create client documentation including client requests, JIRA requests, and additional client-specific information
• Track and document client requests to ensure they are being resolved in a timely manner
• Answer client requests that are standard and scripted
• Monitor quality control for assigned automated tasks
• Coordinate non-campaign processing tasks
• File management and usage
• Learn and use 3rd party software and proprietary software
• Learn basic SQL skills
• Document notes and follow-ups for client calls
• Support client billing and usage reporting
• Creation and tracking of task lists and status reports
• Coordinate between departments
• Know when client files are expected; notify team members if they do not come in
• Know when client approvals are due and keep team members updated
• Responsible for the movement of files and assets from FTP sites and/or emails to appropriate folders and notify appropriate team members
• Take notes on all client calls and create meeting notes with follow-up and action items
• Use FTP, MoveIT, JIRA, and navigate through Wiki
• Know all client file inputs for a campaign, understand which would be critical for campaign processing, and how the fields within each file are used in the campaign and results reporting

Requirements

• Bachelor’s degree required, preferably in Marketing or STEM field
• Familiar with Microsoft Outlook, Word, and Excel
• Ability to learn SQL
• Strong attention to detail and clear communication skills (written and verbal)
• Strong interpersonal skills and ability to deal effectively in a team environment
• Direct Marketing experience or knowledge a plus

Pay

$55,000 - $70,000 a year. The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, and the scope and responsibilities of the role.

Benefits

• Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs
• Employee Assistance Program (EAP): Resources and support for personal and professional challenges
• 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future
• Paid Time Off: Paid vacation and sick leave to maintain work-life balance
• Company Holidays: Nine paid company holidays throughout the year