Production Administrative Assistant

About the role

Groundworks, North America’s leader in foundation solutions, is seeking a Production Administrative Assistant to partner with field and leadership teams. The role provides coordination, accuracy, and follow‑through that keep projects on track, handling workflow for customer service calls, production and service technician interaction, and supporting the administrative needs of a busy customer‑service‑based industry.

Responsibilities

• Provide administrative support for timekeeping.
• Create weekly job packs.
• Create and close purchase orders.
• Ensure office equipment is in working order, including scheduling maintenance.
• Set and confirm install dates.
• Mail customer information packets.
• Follow up with customers on a variety of issues.
• Update customer records for accuracy.
• Deliver great customer experiences and service to uphold Groundworks’ reputation.

Qualifications

• High School Degree/GED.
• 1–2 years Administrative Assistant experience preferred.
• Previous call‑center or customer service experience preferred.
• Positive, motivated attitude with excellent communication skills.
• Ability to adapt quickly to changes in work strategy.
• Excellent computer skills.
• Strong oral and verbal communication.
• Reliability in reporting to work on time each working day.

Pay

Competitive base pay plus bonus based on company performance.

Schedule

Full‑time, onsite.

Benefits

• Annual Tribe Appreciation Tour, holiday & volunteer events.
• Upward mobility – promotion from within 80% of the time.
• Employee Ownership Program – share in the company’s upside.
• Tuition Reimbursement Program.
• Work‑life balance – 2 weeks PTO and 6 paid holidays.
• US: Comprehensive benefits package including medical, dental, vision, long‑ and short‑term disability, company‑paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada: Comprehensive benefits package including medical, dental, long‑ and short‑term disability, and company‑paid life insurance.