Product Training Manager

About the role

Vivreau North America, together with our sister company Mavea, delivers high-quality water sustainably and promotes health-conscious hydration. With over 15 years in North America and backed by Brita SE in Germany, we partner with Fortune 500 companies, premium hospitality providers, and healthcare facilities to offer micro-filtered still, sparkling, and hot water solutions without plastic waste. Our Professional Filters are widely used in coffee shops and cafes across North America. We are now seeking a Product Training Manager to join our sales team.

Responsibilities

• Training Strategy & Program Development:
  • Develop and implement a comprehensive product training strategy aligned with organizational goals, product launches, service excellence, and operational readiness.
  • Create structured learning pathways for internal technicians, customer-facing teams, service partners, distributors, and other stakeholders.
  • Identify technical capability gaps and build training plans to strengthen knowledge, confidence, and consistency across the network.
  • Partner with Service leadership to ensure training supports business priorities, operational performance, and long-term service strategy.
• Face-to-Face Training Ownership:
  • Design and deliver classroom, workshop, and hands-on training programs for internal teams, service partners, and distributors.
  • Equip technicians and stakeholders to install, maintain, troubleshoot, and support equipment in accordance with company standards.
  • Deliver practical, scenario-based training to strengthen technical understanding, service quality, and right-first-time execution.
  • Ensure all face-to-face training sessions are well-prepared, structured, documented, and supported by appropriate materials, equipment, and assessments.
• Remote Learning & Digital Training:
  • Own and continuously improve remote learning initiatives, including e-learning modules, webinars, virtual workshops, certification programs, and digital knowledge resources.
  • Maintain a structured, accessible, and consistently delivered digital training library covering product knowledge, procedures, troubleshooting, service standards, and technical best practices.
  • Use feedback and training data to improve the quality, accessibility, and effectiveness of remote learning programs.
  • Support scalable training solutions to keep teams technically current.
• Training Quality & Consistency:
  • Establish and maintain standardized training frameworks, certification programs, competency assessments, training materials, and delivery methods.
  • Ensure consistent product knowledge, technical capability, and service execution across internal teams, external partners, and distributors.
  • Create clear standards for training completion, knowledge validation, and technical competency.
  • Review and update training materials regularly to ensure accuracy, relevance, and alignment with current products, processes, and service requirements.
  • Monitor consistency of training delivery to ensure all audiences receive the same quality of information and practical guidance.
• Product Launch Readiness:
  • Partner with Product Management, Technical Services, Customer Success, Operations, and Service leadership to develop and deliver training plans for new product introductions.
  • Create product launch training packages, including product overviews, technical guides, installation instructions, troubleshooting resources, and competency assessments.
  • Support launch readiness by identifying training requirements early and ensuring teams are fully prepared before market entry.
  • Capture feedback from launch activity to improve future training programs and product support materials.
• Technical Knowledge Management:
  • Maintain training documentation, technical resources, knowledge bases, troubleshooting guides, installation procedures, and best-practice materials.
  • Ensure all technical training content remains current, accurate, accessible, and aligned with product and service standards.
  • Work with Technical Services and Product Management to validate technical content before release.
  • Translate technical information into clear, practical guidance for different audiences.
• Performance Measurement & Capability Development:
  • Monitor training effectiveness through competency assessments, certification completion rates, field performance metrics, participant feedback, and service quality indicators.
  • Use training data and operational insights to identify areas for coaching, refresher training, or content updates.
  • Measure the impact of training on service performance, technical consistency, first-time fix capability, installation quality, and customer outcomes.
  • Develop reporting that provides visibility of training completion, capability gaps, and improvement opportunities.
• Cross-Functional Alignment:
  • Work closely with Product Management, Customer Success, Technical Services, Operations, and Service leadership to align training content with technical standards, customer requirements, operational processes, and business objectives.
  • Act as a key link between product knowledge, field execution, and customer experience.
  • Share insights from training sessions, technician feedback, recurring technical questions, and field challenges with internal teams.
  • Ensure stakeholders are informed of training priorities, upcoming programs, launch requirements, and technical knowledge updates.
• Continuous Improvement:
  • Identify skills gaps, emerging training needs, recurring technical challenges, and opportunities for capability enhancement.
  • Drive continuous improvement of training programs, learning tools, certification pathways, and technical development resources.
  • Use feedback from technicians, service partners, distributors, and internal teams to improve the relevance and effectiveness of training.
  • Recommend process improvements that reduce repeat technical issues, improve service quality, and strengthen customer outcomes.
  • Stay informed of product changes, industry trends, training methodologies, and best practices to keep the training approach current and effective.

Essential Skills

• Product Training Expertise: Ability to design, deliver, and continuously improve product and technical training programs.
• Technical Understanding: Strong technical knowledge with the ability to understand, explain, and train others on product functionality, installation, maintenance, and troubleshooting.
• Communication Skills: Excellent verbal and written communication skills, with the ability to translate technical information into clear, practical guidance.
• Facilitation Skills: Ability to deliver engaging face-to-face and remote training sessions for different audiences and technical skill levels.
• Instructional Design: Ability to create structured training materials, learning pathways, assessments, and certification programs.
• Knowledge Management: Ability to maintain accurate technical documentation, training resources, knowledge bases, and best-practice materials.
• Performance Analysis: Ability to measure training effectiveness, interpret feedback, identify capability gaps, and implement improvements.
• Collaboration: Ability to work effectively with Product Management, Technical Services, Customer Success, Operations, Service leadership, and external partners.
• Organization & Planning: Ability to manage multiple training programs, product launch requirements, deadlines, and stakeholder needs.
• Continuous Improvement Mindset: Ability to identify opportunities to improve training quality, service execution, technical capability, and customer outcomes.
• Attention to Detail: High level of accuracy when creating training materials, technical documentation, assessments, and reporting.
• Adaptability: Flexibility to respond to changing product requirements, business priorities, regional needs, and technical developments.

What you can expect from us

• The opportunity to work with a progressive, fun company that ensures a safe and productive environment.
• Competitive health benefits package and paid sick time and vacation time.
• Company matching retirement savings plan.
• Growth culture with many opportunities to develop both personally and professionally.