Product Technical Support Junior Associate Consultant (Intern)

About Us

Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. Our employees reflect a tremendous commitment to our corporate values. We are looking for diverse, top-notch individuals to join the Mercedes-Benz Team.

Department Overview

Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team provides exemplary customer service with a high focus on technical support and quality. Our customers include Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).

Responsibilities

• Assist the MBUSA product technical support service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market.
• Participate in component-level teardown and root cause analysis.
• Interface with other business units of MBUSA on behalf of Product Technical Support (PTS) to support dealers and products.
• Perform pre-delivery inspection (PDI) of new fleet vehicles.
• Maintain current test and buy-back fleets.

Requirements

• Students currently enrolled in a Bachelor’s or Master’s program or who have graduated no more than 12 months prior to the internship start date.
• Available from September 2026 to February 2026 (28 hours maximum per week).
• Proof of proficiency (portfolio, recommendation letters, etc.).
• Automotive dealership experience.

Skills

• Working-level aptitude with Microsoft Office suite (Word, Excel, PowerPoint).
• Strong technical mindset; automotive-based diagnostics experience preferred.
• Experience with Power BI and constructing/editing dashboards.
• Database and data management skills, including reporting and interpretation.
• Strong oral and written communication skills, particularly in technical writing.

Benefits

• Employee mobile phone option.
• Employee events.
• Health initiatives.
• Company pension plan (betriebliche Altersversorgung).
• Mobility offerings.
• Flexible working hours.
• Employee discounts.
• Coaching opportunities.
• Employee participation programs.
• Parking availability.