Product Technical Lead (Email Service Platform)

About the role

We are looking for a Product Technical Lead to join our Information Technology team, working in Irving, TX. In this role, you will play a central part in shaping the technical architecture, vision, and implementation strategy for a new enterprise-scale Email Service Provider (ESP).

Responsibilities

• Maintain a personal, active relationship with Jesus Christ and serve as a consistent witness to your faith.
• Design, build, and maintain the ESP platforms technical architecture, ensuring scalability, security and deliverability.
• Guide strategies for sender reputation management, bounce handling, unsubscribe/complaint processing, and deliverability monitoring.
• Partner closely with the Product Owner to translate user needs into technical plans and engage in trade-off discussions to deliver maximum value.
• Drive adoption of engineering best practices: automated testing, CI/CD, secure coding and performance monitoring.
• Invest in the growth and development of your team by mentoring, guiding developers and senior developers, fostering a supportive, collaborative culture where people thrive and perform at their best.
• Contribute hands-on to the code: build complex and foundational components, prototype solutions and help remove technical roadblocks.
• Implement patterns in the codebase that improve product quality and developer efficiency.
• Collaborate with other Product Technical Leads and the Assistant Director of Product Development to establish shared technical standards, tools, and engineering practices.
• Oversee the integrity and quality of deliverables: ensure code aligns with architecture, performance expectations, manage technical debt and uphold reliable deployment and support processes.
• Lead retrospectives; monitor engineering metrics; use data to drive continuous process and operational improvements.

Requirements

• Bachelors degree in Computer Science, Business, or related field (or equivalent experience) and a minimum of 7 years of relevant work experience in software engineering, with proven leadership/mentorship responsibilities and experience building large software products.
• Extensive knowledge of modern software architecture principles: microservices, API design, cloud infrastructure, and scalable systems.
• Strong full-stack development experience including front-end, back-end, database technologies.
• Desired experience building or supporting an Email Service Provider (ESP) or enterprise-grade email delivery system.
• Desired deep understanding of SMTP, MTAs, DNS, SPF, DKIM, DMARC, CAN-SPAM, GDPR, blocklist management, bounce handling, and feedback loops.
• Desired deep understanding of email deliverability and reputation management.
• Desired hands-on experience with event-driven or streaming technologies (e.g., Kafka, RabbitMQ) for large-scale processing.
• Proficiency in backend development with experience in high-throughput, fault-tolerant systems.
• Working knowledge of DevOps/tooling: containerization (Docker, Kubernetes), infrastructure as code, and deployment automation.
• Strong leadership skills with experience guiding and developing engineering teams, while also contributing technically to core components.
• Comfortable working in agile, product-centered environments; able to pivot as business priorities or requirements evolve.
• 12 credit hours of college-level Biblical Studies (required).

Qualifications & Experience

• Bachelors degree in Computer Science, Business, or related field (or equivalent experience) and a minimum of 7 years of relevant work experience in software engineering, with proven leadership/mentorship responsibilities and experience building large software products.
• Extensive knowledge of modern software architecture principles: microservices, API design, cloud infrastructure, and scalable systems.
• Strong full-stack development experience including front-end, back-end, database technologies.
• Desired experience building or supporting an Email Service Provider (ESP) or enterprise-grade email delivery system.
• Desired deep understanding of SMTP, MTAs, DNS, SPF, DKIM, DMARC, CAN-SPAM, GDPR, blocklist management, bounce handling, and feedback loops.
• Desired deep understanding of email deliverability and reputation management.
• Desired hands-on experience with event-driven or streaming technologies (e.g., Kafka, RabbitMQ) for large-scale processing.
• Proficiency in backend development with experience in high-throughput, fault-tolerant systems.
• Working knowledge of DevOps/tooling: containerization (Docker, Kubernetes), infrastructure as code, and deployment automation.
• Strong leadership skills with experience guiding and developing engineering teams, while also contributing technically to core components.
• Comfortable working in agile, product-centered environments; able to pivot as business priorities or requirements evolve.
• 12 credit hours of college-level Biblical Studies (required).

Skills

• Bachelors degree in Computer Science, Business, or related field (or equivalent experience)
• Minimum of 7 years of relevant work experience in software engineering
• Proven leadership/mentorship responsibilities
• Experience building large software products
• Extensive knowledge of modern software architecture principles
• Full-stack development experience including front-end, back-end, database technologies
• Experience building or supporting an Email Service Provider (ESP) or enterprise-grade email delivery system
• Deep understanding of SMTP, MTAs, DNS, SPF, DKIM, DMARC, CAN-SPAM, GDPR, blocklist management, bounce handling, and feedback loops
• Hands-on experience with event-driven or streaming technologies (e.g., Kafka, RabbitMQ) for large-scale processing
• Proficiency in backend development with experience in high-throughput, fault-tolerant systems
• Working knowledge of DevOps/tooling: containerization (Docker, Kubernetes), infrastructure as code, and deployment automation
• Strong leadership skills with experience guiding and developing engineering teams, while also contributing technically to core components
• Comfortable working in agile, product-centered environments; able to pivot as business priorities or requirements evolve
• 12 credit hours of college-level Biblical Studies (required)

Benefits

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days

Pay

TBD

Schedule

TBD

Benefits

• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days