Product Support Specialist - Wearables
Garmin · Olathe, KS · 6 days ago
On-siteOTHRFull-time
About the role
We are seeking a full-time Product Support Specialist - Wearables at Garmin's U.S. headquarters in the Greater Kansas City area.
Essential Functions
- Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
- Show strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
- Become knowledgeable in the specifications, capabilities and operation of Garmin products
- Remain current on changes in policies, procedures, and product offerings
- Complete tasks and/or projects of basic complexity within defined process accurately and timely
- Thoroughly document work in an organized and timely manner
- Work a consistent and reliable schedule as identified by management
Basic Qualifications
- A High School Diploma or GED
- Demonstrated interest for the product segment and interest in developing product knowledge
- Demonstrated customer service expertise
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
- Exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
- Reliable and predictable attendance
- Demonstrated computer skills and ability to navigate multiple screens
Desired Qualifications
- Fluency in Spanish, Portuguese and/or French languages in addition to English
Pay
Details can be found here: Garmin Benefits
Schedule
2nd Shift: Mon-Fri 12:30pm - 9:00pm