Product Support Specialist - Utility Fiber

Duties & Responsibilities

• Provide technical support to customers, sales network, customer service personnel, and international subsidiaries.
• Initiate new project requests.
• Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development.
• Monitor progress on new product development and work with Engineers on existing products to make changes necessary to meet the changing requirements of customers or industry standards.
• Work with engineering to write and release industry-focused seminar papers based on laboratory and field research.
• Analyze and resolve product malfunctions and complaints.
• Visit customer locations to provide product training.
• Travel when required with sales network personnel in support of sales efforts and to identify new opportunities.

Qualifications and Requirements

• Associ’s degree in electrical or mechanical engineering technology preferred or equivalent work experience.
• 1-3 years of experience in the markets PLP serves or with the products PLP uses.
• Ability to use a computer and applications such as Microsoft Word and Excel.
• Ability to effectively communicate in both verbal and written situations involving customers, internal personnel, and field sales service representatives.
• Good verbal and written communication skills.