Product Support Specialist - Space Systems with Security Clearance

About the role

Solutions Through Innovative Technologies, Inc. is seeking a Product Support Specialist with a Security Clearance to join their team in Colorado Springs, Colorado. The ideal candidate will provide technical support and assistance to customers on space systems products.

Responsibilities

• Provide technical support and assistance to customers on space systems products
• Document customer issues and resolutions
• Work closely with product development teams to resolve customer issues
• Ensure customer satisfaction through effective communication and problem-solving

Requirements

• At least 3 years of experience in technical support or related field
• Strong understanding of space systems products and technologies
• Ability to work independently and manage multiple tasks simultaneously
• Security clearance required

Qualifications

• Bachelor's degree in a relevant field (e.g., engineering, computer science)
• Experience with customer relationship management tools
• Excellent written and verbal communication skills

Skills

• Technical writing and documentation skills
• Problem-solving and troubleshooting abilities
• Customer service orientation

Benefits

• Competitive salary commensurate with experience
• Health insurance coverage
• Flexible work schedule
• Professional development opportunities

Pay

• $124,555 per year

Schedule

• Full-time position